Patient Counselor
3 weeks ago
**Patient Counsellor**
Longevity Labs (truGeny) is seeking a skilled patient health counselor to help provide
direction and support to all our patients. You will actively help patients learn better about
their current health status and guide them through various health situations. Your duties
will also include listening to clients, asking necessary questions, and developing effective
strategies to improve their lives.
Excellent verbal and written communication skills are essential, along with the ability to
coordinate with support networks, government resources, and community resources that
professional, with outstanding people skills
**Responsibilities**:
- Primary responsibilities include but are not limited to, patient phone screenings, and
scheduling appointments. The Patient Counsellor will be responsible for educating
the patient on procedures through Zoom or in-office consultations
- Patient enrolment and support patients with the documentation process (wherever
applicable)
- Scheduling home visits to patient's home as per the approved process flow wherever
applicable
- Provide acute and chronic illness-related health care information to patients (Onsite &
Tele Consultation)
- Documents all patient health information, such as medical history, examination
findings, and investigation results, in the electronic medical record, in a timely and
accurate manner
- Coordinate and implement specialist referral recommendations as appropriate and
necessary
- Participates in health education for all patients, through individual patient counselling
and group health talks
- Understand patients' queries and reply with appropriate medical opinion in a
- Take patients calls and reply with appropriate opinion in a professional manner, and
try to counsel patient for treatment.
- Counsel the patients on call and physically for various treatments, costs, diagnostics,
therapies etc.
- Follow up with the already connected patients on a regular basis so as to convince for
further engagement.
- Talk to the Doctor/Coordinator and gather information about treatment offered, and
collate information to be used for patient communication.
- Report the status of all the patients connected, actions taken, to the management on
a daily basis for all teams.
- Participate in health education for all patients, through individual patient counselling
and group health talks
- Work with the physician to design a partnership for long-term health care with every
patient
- Participate in all Clinic Practice Meetings, external clinic activities, and meetings/
committees as needed
**Requirements**:
- UG: MBBS / B.Sc in Nursing Psychology with MSc in Clinical Psychology
- Diploma in psychology, social work, or counselling.
- A minimum of 3 years of experience as a professional counsellor.
- Superb verbal and written communication skills.
- Aptitude to empathize with clients and help them open up.
- Good time management skills.
- Proven experience in developing effective treatment plans
**Job Types**: Full-time, Part-time, Regular / Permanent, Contractual / Temporary, Freelance
**Salary**: ₹10,874.24 - ₹34,839.32 per month
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 8310032747
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