Front Office Associate

3 weeks ago

Bengaluru, India BHIVE Workspace Full time

BHIVE Workspace
- Bengaluru/ Mumbai
- Referral Category: Category 5
- bachelor's or master's degree in hospitality management, Business Administration, or a related field
- **Job Title : Front Office **Associate**

**Experience Range**: 0 to 3 yrs

**Qualification**:bachelor’s or master’s degree in hospitality management, Business Administration, or a related field.

**Interview Process**:Applicant questionnaire > Assessment > Face to Face Rounds > HR Round

Our mission is to be India’s largest and most comprehensive platform for commercial real estate rental solutions, driven by a customer-centric mindset. We strive to be the go-to partner of choice for customers by offering best-in-class customer experience, value for money, tailor-made solutions and the options available.

**Employee Referral**

**Referral Category 5**

**Why join BHIVE**:

- Exciting projects: BHIVE offers innovative projects that have a real impact in the industry.
- Collaborative environment: BHIVE values teamwork and collaboration, fostering creativity and providing opportunities for learning.
- Work-life balance: BHIVE offers flexibility in work hours to maintain a healthy work-life balance.
- Career growth: BHIVE invests in employee development and opportunities for career growth.
- Impactful work: Working at BHIVE means making a real impact on the startup ecosystem in India.

**Responsibilities**:
Property Showrounds : Proactively conduct property showrounds, showcasing our center’s facilities and amenities to potential clients. Highlight the key features and benefits of our establishment to prospective customers.

Hospitality Expertise: Demonstrate a strong understanding of Indian hospitality principles and practices. Provide a warm and welcoming atmosphere to guests, creating a positive and lasting impression of our center.

Ticket Handling: Log and manage tickets daily, ensuring timely resolution or escalation to the appropriate departments.

Communication and Presentation: Exhibit exceptional communication skills both in person and over the phone. Engage with clients and visitors in a friendly, approachable manner while maintaining a professional demeanor.

Grooming and Personal Presentation: Maintain a neat and polished appearance consistently, reflecting the high standards of our establishment.

Over-the-Counter Invoices: Handle daily invoicing processes accurately and efficiently. Assist customers in billing-related inquiries, ensuring all transactions are processed securely including handling visitor at the premises.

Reception Handling Etiquettes: Manage the reception area effectively, maintaining cleanliness and organization. Greet visitors, employees, and vendors courteously and direct them to their respective destinations.

**Requirements**:
Previous Experience: Prior 1 years of experience in a customer-facing role within the hospitality industry or related field is preferred.

Hospitality Knowledge: Possess a fundamental understanding of Indian hospitality principles, ensuring a culturally sensitive approach to customer interactions.

Communication Skills: Excellent verbal and written communication skills in English and local languages are essential for effective customer engagement.

Professionalism: Display a high level of professionalism, courtesy, and tact in all interactions, regardless of the situation.

Problem-Solving: Demonstrate strong problem-solving skills and the ability to handle customer issues with empathy and efficiency.

Multitasking: Capability to handle multiple tasks simultaneously while maintaining attention to detail.

Availability: Willingness to work flexible hours, including weekends and holidays, to accommodate the center’s operational needs.

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