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Customer Support Associate

2 months ago

Vadodara, India G and R Management Consultancy Pvt. Ltd. Full time

Customer Support Executive Duties:
Maintain excellent customer satisfaction and review support tickets for appropriate resolution
Provide customer support through phone and chat
Work with other departments to resolve customer issues in a timely manner
Serve as a point of contact for customer support and complaints
Proactively identify, investigate, and resolve recurring customer support issues
Maintain appropriate documentation and records of customer interactions
Maintain appropriate files regarding each customer interaction
Proactively gather and utilize customer feedback and suggestions
Review customer satisfaction reports to ensure customers are satisfied with the support they receive
Contribute to the development of future customer support processes
Communicate effectively with peers and managers
Communicate to customers during outbound phone calls
Verifies customer requests are accurate and consistent

Customer Support Executive Responsibilities:
Answer inbound customer calls
Handle renewals and cancellations
Provide account information and status
Provide workflow assistance
Manage all customer issues and requests
Develop and improve customer experience
Work with IT and Finance teams to resolve customer issues
Manage complaints

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8077067373

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