Customer Service Executive

2 months ago


Mumbai, India Truemeds India Full time

**Working Days**: 6 days working (One Week off)

Kindly note that this will be a **Work form Office** Opportunity

As a Customer Success Executive, you will play a vital role in ensuring customer satisfaction and maintaining a positive brand image. Your primary responsibility will be to handle customer inquiries, provide prompt and accurate responses, and resolve any issues or concerns they may have. You will be expected to exhibit excellent communication skills, empathy, and a customer-obsessive attitude.

**Responsibilities**:

- Respond promptly and courteously to customer inquiries via phone having 100% focus on phone resolutions.
- Having excellent verbal and written communication skills in Hindi & English is a mandatory requirement.
- Efficiently handle and resolve customer escalations, complaints, issues, and concerns to ensure customer satisfaction.
- Escalate complex or unresolved issues to the appropriate departments or supervisors within specified timelines.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with cross-functional teams to address customer problems and enhance the overall customer experience.
- Show empathy and patience when dealing with customers, understanding their concerns and providing reassurance.
- Handle upset customers professionally, de-escalate tense situations, and aim for positive outcomes.
- Flexibility to work in shifts, including evenings, weekends, and holidays as required.

**Qualifications**:

- High school diploma or equivalent; a degree in a relevant field is a plus.
- Proven work experience in customer service for minimum 1 year (online pharmacy preferred).
- Proficient in using customer relationship management (CRM) software and other relevant tools.
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



  • Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...


  • Mumbai, India Talent Corner HR Service Ltd Full time

    We have an opening for the post of Customer Service Executive in E-commerce company located at Andheri East. Details mentioned below: **Designation** **:Customer Service Executive** **Qualification** : Any Graduate **Experience** : 1 to 2 years of experience **Industry preferred**: E-commerce **Job location**: Andheri East (close by to Western Express...


  • Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive FRESHERS** - Salary budget - Rs 10000-15000 per month - Location - Mumbai, Mumbai - Working days - 5 - Work from office - yes - Work from home - No. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...


  • Mumbai, India Talent Corner HR Service Ltd Full time

    We have following opening with a logistic company located at Sion, Mumbai. Designation **:Customer Service Executive (Female only)** Qualification : Graduation Experience : 5-8 years Location : Mumbai, Sion East Reporting to : MD Industry: Custom House Agent Age Limit: 25 to 30 years **Job Description**: 1. Knowledge about customs procedures and Exim...

  • Customer Service

    3 weeks ago


    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Service

    2 weeks ago


    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...


  • Mumbai, India grace facility service Full time

    Customer Registration in SAP after verification of document. - Handling customers on day to day basis for their order dispatch status as per schedule. - Provide necessary support to Sales Team for organsing sales. - Attend customer calls, record customer queries, refer it to concerned Salesperson and co-ordinate for quick response. - Maintain record of...


  • Mumbai, India Seven Consultancy Full time

    Relaying extensive product information to customers. - Closing sales for the company. - Filing customer records, including contact information, purchases and billings. - Conducting surveys and writing reports based on customer feedback on products and services. - Providing customers with clear instructions to resolve issues. - Rerouting customer calls to...


  • Mumbai, India timesjobs Full time

    JOB DETAILS Answering client correspondences through email, social media, and by phone. Relaying extensive product information to customers. Closing sales for the company. Filing customer records, including contact information, purchases and billings. Conducting surveys and writing reports based on customer feedback on products and services. Providing...


  • Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILS Answering client correspondences through email, social media, and by phone. Relaying extensive product information to customers. Closing sales for the company. Filing customer records, including contact information, purchases and billings. Conducting surveys and writing reports based on customer feedback on products and services. Providing...


  • Mumbai, India TECHNOCRATS Full time

    **Customer service Executive Job Description** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Person ensure that a standardized level of service...


  • Mumbai, India Acme Services Full time

    Location : Goregaon Clinic Hiring **Role Description** This is a full-time on-site role for a Customer Service Executive located in Mumbai. The Customer Service Executive will be responsible for managing customer service, support, and satisfaction. The role involves handling customer queries, complaints, and feedback, and ensuring timely resolution of...


  • Mumbai, India timesjobs Full time

    : FemaleEXPERIENCE: 3 Years To 6 YearsJOB DETAILSRepresenting companys standards with highly polished communication skillsKnack to handle premium clients with ease and tactAttend phone calls and maintain a database for the sameBasic validation of clients initial detailsEfficiently forwarding the leads to relevant stakeholdersBuilding and maintaining...


  • Mumbai, India timesjobs Full time

    : FemaleEXPERIENCE: 3 Years To 6 YearsJOB DETAILSRepresenting companys standards with highly polished communication skillsKnack to handle premium clients with ease and tactAttend phone calls and maintain a database for the sameBasic validation of clients initial detailsEfficiently forwarding the leads to relevant stakeholdersBuilding and maintaining...


  • Mumbai, Maharashtra, India timesjobs Full time

    : FemaleEXPERIENCE: 3 Years To 6 YearsJOB DETAILSRepresenting companys standards with highly polished communication skillsKnack to handle premium clients with ease and tactAttend phone calls and maintain a database for the sameBasic validation of clients initial detailsEfficiently forwarding the leads to relevant stakeholdersBuilding and maintaining...


  • Mumbai, Maharashtra, India timesjobs Full time

    : FemaleEXPERIENCE: 3 Years To 6 YearsJOB DETAILSRepresenting companys standards with highly polished communication skillsKnack to handle premium clients with ease and tactAttend phone calls and maintain a database for the sameBasic validation of clients initial detailsEfficiently forwarding the leads to relevant stakeholdersBuilding and maintaining...


  • Navi Mumbai, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 6 Months of experience Required Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are Met **Salary**: ₹20,000.00 - ₹27,000.00 per...


  • Navi Mumbai, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 6 Months of experience Required Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are Met **Salary**: ₹20,000.00 - ₹26,000.00 per...


  • Navi Mumbai, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 6 Months of experience Required Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are Met **Salary**: ₹20,000.00 - ₹26,000.00 per...


  • Ghansoli, Navi Mumbai, Maharashtra, India Aimplus Staffing Service Pvt Ltd Full time

    As an Inbound Customer Service Representative specializing in query resolution, you will play a crucial role in ensuring a positive customer experience by addressing incoming queries, concerns, and issues. Your primary responsibility will be to provide accurate and timely resolutions through effective communication and problem solving skills. Key...