Cse (Customer Support Executive)
5 months ago
A Customer Support Executive is responsible for handling customer inquiries and resolving issues to ensure customer satisfaction. The role typically involves the following duties and responsibilities:
**Job Title**: Customer Support Executive
**Key Responsibilities**:
- **Problem-Solving**: Identify customer needs and help customers use specific features. Analyze and resolve diverse and complex issues through various communication channels.
- **Product Knowledge**: Maintain thorough knowledge of the company's products or services to explain features to customers effectively.
- **Technical Support**: Assist with installation, configuration, troubleshooting, and other support inquiries.
- **Feedback Collection**: Gather customer feedback and share it with internal teams (e.g., product development, quality assurance) to help improve the product or service.
- **Documentation**: Keep records of customer interactions, transactions, comments, and complaints. Provide accurate, valid, and complete information by using the right methods/tools.
- **Communication**: Communicate and coordinate with colleagues as necessary, escalating issues to the appropriate department when needed.
- **Customer Follow-up**: Follow up with customers to ensure their technical issues are resolved and to gather feedback.
- **Reporting**: Prepare and present regular reports on customer support activities to management.
**Salary**: ₹10,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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