Principal Product Operations

2 months ago

Bengaluru Karnataka, India Pure Storage Full time

Company Overview:
**BE PART OF BUILDING THE FUTURE.**

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data—all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

- For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
- Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score that is the highest in the industry
- Industry analysts and press applaud Pure’s leadership across these dimensions
- And, our 6,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Position Overview: The Principal of Product Operations will be responsible for overseeing the product operations for the entire Portworx product portfolio as well as driving key initiatives. This role will focus on rolling out processes, collaborating on major initiatives that go outside the group, and driving the telemetry and product intelligence dashboards. The role will work cross-functionally across the teams of PM, Engineering, UX, CTO office, Partners, Marketing, Customers, Sales as well as the Executive Staff. Responsibilities:

- Drive key initiatives for the Product Management team and initiatives that go across multiple teams
- Setup, maintain, and analyze key dashboards for the PM team to track and report out on user behaviour, feature usage, product adoption, and product metrics
- Own the product adoption and growth of the SaaS offerings and work with cross functional teams to develop initiatives to scale the product adoption
- Drive organizational process improvements with the insights gained from the metrics
- Work with product management leadership to continuously improve data driven decision making processes
- Build and deliver reports for key organizational ops reviews and ensure the product metrics stay relevant and current.
- Track and ensure accurate reporting on the KPIs and the corresponding OKRs
- Plan and organize user interviews and other market research
- Overseeing quality assurance checks on new features
- Developing business processes to streamline product development
- Managing tools (for roadmapping, prototyping, etc.) that the product team uses
- Working closely with support and sales to improve the customer experience

Qualifications:

- 12+ years of experience designing and shipping products as part of across-functional product team or product operations lead
- BA/BS degree or equivalent
- Strong background in product management and operational processes
- Strong communication skills and the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
- Knowledge of UX, Engineering, QE/QA, and business operations processes
- Experience of enterprise SaaS products is desired
- Knowledge of SaaS tools for user and usage monitoring
- Experience rolling out process changes across multiple functional areas
- You will be based in Bangalore, India. As this is an office-centric role, you are expected to be present in the office for 3 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need.

Pay Transparency Statement:
BE YOU—CORPORATE CLONES NEED NOT APPLY:
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

**PURE IS COMMITTED TO EQUALITY.**

**APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.**

**DEEMED EXPORT LICENSE NOTICE.

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