Care Coordinator

2 weeks ago

Porur Chennai Tamil Nadu, India Bon AI Solutions Full time

**Job Title: Care Coordinator**
Qualification: HSC/ Graduation or equivalent degree.
Experience: Minimum 1 year in customer service with medical/clinical knowledge.
Working Days: 4 days shift and 3 days off (Rota Basis)
Work Timings : 11.30 am-10pm(As of now) and 10.30am-9 pm (After March 2024)
Work Location: Chennai, India.
Expected Joining Date: Immediate Joining
Languages must be known: Fluent English (Knowing British Accent & Hindi is a plus point)

**Benefits**
Value Added Perks
PF Benefits& Insurance
Shift Allowance

+91 8355907836 /+91 8438177196.

**Job Summary**
Book the right staff, update the system, communicate effectively with clients, family and ensure that the care staff deliver high-quality and personalised care to clients.

**Key Responsibilities**
- Log in to the Connect Team App and read the updates. - Record (write) all your shift activities in your daily logs (Regulation 17)
- Liaise and correspond with CCG, GP’s and other healthcare professional as required or requested by line manager.
- Answer all phone calls professionally and respond accordingly
- Be aware of staff profile and competencies to ensure that the correct care staff are booked to deliver high quality and personalised care to clients.
- Read and understand the care plan and get to know all the clients. Have an understanding of clients healthcare conditions.
- Input new clients onto People Planner and Mobizio system and keep the system up to date with correct details.
- Monitor POC and team leader WhatsApp groups to update relevant changes such as medications.
- Ensure no missed or late calls and ensure permanent rota sent to client/ NOK one week in advance.
- Liaise with Team leaders to ensure effective monitoring and delivery of PPE’s and staffing. - Organise the coordination of carers for hospital/ ad hoc training.
- Communicate with the clients, their family, care staff, and professionals effectively about any change in care needs and update the PP and Mobizio system.
- If any complaint/concern is reported, follow the management algorithm and if required inform your immediate line manager, and as per their advice, act upon it and try to resolve it.
- Promote care workers to do their Mobizio enter electronically, and wherever necessary, do the Manual entry and keep the system all calls recorded.
- Produce a weekly report and workforce requirement and produce the report at the weekly HR meeting.
- Approve care staff annual leave ( except team leaders need manager approval), emergency cover request and cover with the suitable care staff, update the PP, and keep Clients and family informed.
- Send staff absence record and write appreciation letter through office team
- Produce the shift data analysis and send it to your line manager.
- Send daily night call monitoring report.
- Do a complete and thorough handover to the next shift coordinator.
- Logout at Connect Team App

**Skills Required**:
Communication Skills, Problem-Solving Skills, Product/Service Knowledge, Time Management, Positive Attitude, Technical Proficiency & Teamwork.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Shift allowance

**Experience**:

- Customer service: 1 year (preferred)
- Clinical /medical Background: 1 year (preferred)

**Language**:

- English (required)

Ability to Commute:

- Porur, Chennai, Tamil Nadu (required)

Ability to Relocate:

- Porur, Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8355907836

Expected Start Date: 01/03/2024

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