Customer Care Executive
2 months ago
**Job Title**: Customer Care Executive
**Location**: Vile Parle, Mumbai
**Compensation**: ₹30,000 per month
**Key Responsibilities**:
- Identify and assess customer needs to provide appropriate solutions or guidance.
- Maintain detailed records of customer interactions, inquiries, complaints, and resolutions.
- Collaborate with internal teams to address and resolve complex issues efficiently.
- Follow up with customers to ensure their issues have been resolved to satisfaction.
- Contribute to team goals by achieving individual and departmental KPIs.
**Qualifications**:
- Proven experience in a customer service role, with a minimum of 1 year preferred.
- Strong verbal and written communication skills.
- Ability to remain calm and composed in high-stress situations.
- Problem-solving skills and a customer-first attitude.
**Work Hours**:
Monday to Saturday, 10:00 AM - 6:30 PM (2nd and 4th Saturdays off).
If you are passionate about helping customers and have a knack for communication, we would love to have you as part of our team
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
**Speak with the employer**
+91 9136055845
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