Chat Support Executive

2 weeks ago


Banjara Hills Hyderabad Telangana, India Atiivanns info pvt. Ltd Full time

A Chat Support Executive plays a crucial role in facilitating customer service and support through digital channels. Here’s a detailed job description for this position:
**Key Responsibilities**:

- **Customer Interaction**: Engage with customers via chat to address inquiries related to banking services.
- **Issue Resolution**: Assist customers with account-related queries, transaction disputes, and provide technical support for online banking services. (Depending on the products/ services we are offering for eg. Insurance, cards, loans,etc).
- **Product Knowledge**: Maintain up-to-date knowledge of bank products, services, and digital banking platforms to provide accurate information.
- **Policy Adherence**: Follow the bank’s policies and procedures to ensure compliance and security during customer interactions.

**Requirements**:

- **Educational Qualification**: 12+ / bachelor’s degree in administration or a related field is often required.
- **Skills**: Excellent interpersonal, written, and oral communication skills, along with proficiency in CRM systems and computer skills.

Pay: ₹20,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8121007343
Expected Start Date: 17/06/2024


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