Front Office Supervisor
2 weeks ago
WE ARE HIRING
Designation:
- Front Office Supervisor
Location:
- Thane Maharashtra
Salary:
- 20,000 To 30,000 Per Month
Food And Accommodation Provided
Education:
- Diploma / Degree in Hotel Management
Experience:
- Total Experience : 3 Years with hotel industry
- Minimum Experience : 1 - 2 Years as a front office Department
**Responsibilities**:
- Welcome and check in guests, ensuring a positive first impression.
- Handle guest inquiries, requests, and concerns promptly and professionally.
- Provide information about hotel services, facilities, and local attractions.
- Process guest check-outs efficiently, handling billing and payment transactions.
- Manage reservations, cancellations, and room assignments in the hotel system.
- Maintain a tidy and organized front desk area, including lobby and common spaces.
- Coordinate with housekeeping and other departments to ensure guest satisfaction.
- Answer phone calls and direct them to the appropriate staff members.
- Address and resolve guest issues, escalating when necessary.
- Uphold high standards of customer service and hospitality.
**Requirements**:
- Strong communication and interpersonal skills.
- Proficient in using hotel management software and reservation systems.
- Ability to handle stressful situations with professionalism.
- Detail-oriented and capable of multitasking.
- Knowledge of local attractions and services.
- Positive attitude and a customer-centric approach.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Languages:
- English, Hindi and Marathi.
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Work Location: In person
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