E-commerce Assistant

1 week ago


Raipur Chhattisgarh, India SIm Organics Pvt Ltd Full time

**Key Responsibilities**:

- **Product Management**:

- Upload and update product listings on the e-commerce platform.
- Write compelling and accurate product descriptions.
- Ensure product images, prices, and other relevant information are up-to-date.
- Monitor inventory levels and coordinate with the warehouse or suppliers to manage stock.
- **Customer Service**:

- Handle customer complaints and returns professionally.
- Assist in resolving order issues and processing refunds or exchanges.
- **Order Processing**:

- Process orders received through the e-commerce platform.
- Coordinate with the fulfillment team to ensure timely delivery.
- Track shipments and update customers on their order status.
- **Website Maintenance**:

- Assist in the maintenance and updating of the e-commerce website.
- Ensure website functionality and usability are optimized.
- Report and assist in resolving any technical issues with the website.
- **Marketing Support**:

- Create and schedule social media posts.
- Help analyze marketing data to improve future campaigns.
- **Data Analysis**:

- Monitor website analytics and sales performance.
- Generate reports on sales, website traffic, and customer behavior.
- Provide insights and suggestions for improving sales and customer experience.
- **Administrative Tasks**:

- Maintain records of transactions and customer interactions.
- Perform other administrative tasks as required to support the e-commerce team.

**Qualifications**:

- **Education**: High school diploma or equivalent; a bachelor's degree in business, marketing, or a related field is preferred.
- **Experience**: Previous experience in e-commerce, retail, or customer service is advantageous.
- **Technical Skills**: Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce), MS Office Suite, and basic knowledge of HTML/CSS is a plus.
- **Soft Skills**: Excellent communication and organizational skills, attention to detail, and the ability to multitask.
- **Attributes**: Strong problem-solving abilities, customer-oriented mindset, and the ability to work both independently and as part of a team.

Pay: ₹8,086.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- E-commerce: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 21/06/2024
Expected Start Date: 01/07/2024


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