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Executive - System Administrator

1 month ago

Pune Maharashtra, India Rahi Systems Full time

Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
- Accurately document user’s information in ticketing system during and after each call.
- Properly diagnose issues and route unresolved issues to the next level of support.
- Maintenance, troubleshooting and problem-solving of hardware and software.
- Responsible for the performance of incident management including coordination and escalation with external and internal groups to meet SLA.
- Systematically monitor, record and report changes of state identified as events in services and network components.
- Identify customers’ issue, clarify information, research every issue and provide solutions and/or alternatives.
- Management of end-to-end restoration of incidents in reference to agreed SLA.
- Provide accurate updates on the progress of the incident.

**Requirements**:
**Requirements**:

- Graduates / Post Graduates from IT background.
- Has 0-2 years experience.
- Excellent Oral and Written communication.
- Understanding IT systems on a technical level
- Be a good team worker demonstrating loyalty and commitment to the organization and team members.
- Good organizational and communication skills and excellent attention to details.
- Interact with individuals to provide needed information.
- Able to handle multiple complex assignments simultaneously.
- Ensures timely response to client and internal peers.

Qualifications & Experience: - Graduates / Postgraduates from IT background. - Has 0-2 years’ experience. Requirements: - Excellent Oral and Written communication. - Understanding IT systems on a technical level - Be a good team worker demonstrating loyalty and commitment to the organization and team members. - Good organizational and communication skills and excellent attention to details. - Interact with individuals to provide needed information. - Able to handle multiple complex as