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System Administrator
8 months ago
Description
System Administrator
Department: IT
Employment Type: Full Time Permanent
Key duties and responsibilities
- Receives incoming IT related service calls;
- Provide Level 2 Troubleshooting on infrastructure issues reported from business users;
- Assists in developing and testing disaster recovery plan;
- Assists in the corporate wide Windows Active Directory policies and procedures
- Maintains system, database, and file security
- Performs systems backups and recoveries;
- Assists in documenting system, network, and security procedures
- Maintains vendor relationships;
- Light programming in addition to other reasonable related and administrative
- Collaborates with service providers and external vendors on root cause analysis for problems related to technology and provide detailed diagnostic information when required.
- Communicate clearly to users the cause and resolution of IT issues in a timely and polite manner (All users will be in remote locations);
- Assist with testing system releases, patches and disaster recovery;
- Ensure that all scheduled back up systems, archiving systems, web filtering software, Salesforce, anti virus, FTP sites are all operating to specification;
- Execute standard administration tasks such as reviewing system logs, monitor jobs and responding to system alerts;
- Support the business in the governance and management of vendors covering desktop, mobile, networking, and datacentre services with technical input;
- Perform on-call duties as needed to support technology services to the business.
Experience and skills
- Bachelor’s degree in computer science or related discipline;
- 3+ years experience as system administrator in a Windows based environment;
- Proven skills in Microsoft cloud technologies including traditional on premise technology, Office 365, Azure, intune.
- MCSE preferred (in Microsoft technologies listed) or at a minimum MCP certification in a number of Microsoft technology listed;
- Good PowerShell scripting an advantage;
- Proven skills in networking to include DNS, LAN/WAN, firewalls, wireless;
- Excellent problem solving abilities and good at working under own initiative;
- Ability to take ownership of a technical solution and work with a number of stakeholders (internal and external) to deliver a design and implementation approach;
- Excellent written and communication skills in English;
- Ability to be able to work well under pressure during disaster situations;
- Familiar with common technologies for backup, archiving, and system administration
- Familiar with Citrix desktop virtualisation technologies (Xenapp/Xendesktop)
- Certification in frameworks such as ITIL v3, ISO 27001 would be an advantage
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