Customer Support Representative
6 months ago
Hi,
**Greetings from Adhaan Solutions**
**Immediate hiring for "Customer Support Executive" for Kormangala Bangalore location.**
**Job location : Kormangala Bangalore.**
**Qualification : 12th.**
**Languages : Hindi and English.**
**JD**:
Communicate with client customers via web chat to help resolve the issues being faced.
- Portal navigation and troubleshooting.
- Ordering support.
- Receive, process and verify the accuracy of orders from customers utilizing the company's internal CRM/ mainframe systems and customer purchase orders.
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
- Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
- Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹10,583.66 - ₹15,327.98 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Ability to Commute:
- Kormangala, Karnataka (required)
Ability to Relocate:
- Kormangala, Karnataka: Relocate before starting work (required)
**Speak with the employer**
+91 7795593668
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