Customer Support Representative

3 weeks ago


Surat, India Refrens Internet Private Limited Full time

**What will you do?**
- Provide accurate information and effective solutions to customers while maintaining a positive and professional demeanor
- Identify and escalate issues as necessary to ensure customer satisfaction
- Maintain detailed and accurate records of customer interactions and transactions
- Collaborate with other teams to resolve customer issues and improve the customer experience
- Continuously develop and maintain a thorough knowledge of the company's products and services
- Participate in training and development programs to enhance job knowledge and skills

**What You Have.**
- High school diploma or equivalent required; some college preferred
- Should be best in ENGLISH communication.
- 1 year of customer service or call center experience preferred (not required)
- Strong communication skills, both verbal and written
- Excellent problem-solving skills and the ability to think creatively to find solutions
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Ability to work flexible hours, including evenings and weekends
- Knowledge of customer service principles and practices
- Ability to remain calm and professional in stressful situations
- **This job description is not intended to be all-inclusive. Employees may be required to perform other duties as assigned by their supervisor.**_

**Total Rewards**
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

**Who We Are And What We Do**

We are building a business network of freelancers and agencies and are used by freelancers and service agencies across the world for SaaS, Payments and Networking. We are backed by great investors like **Vijay Shekar Sharma, Kunal Shah, Anupam Mittal** and many more.

**Founders**:

- **Naman Sarawagi**

First PM at Freecharge | ZipDial.

Founder at FindYogi.

Early Investor at DailyNinja | Cashfree | Walrus / Defy | Holidify | Piggyride +10
- **Mohit Jain**

CTO FindYogi

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹180,000.00 - ₹240,000.00 per year

**Benefits**:

- Flexible schedule
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)
- total: 1 year (preferred)

**Language**:

- Proficient English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)



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