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Back Office Executive

2 months ago

Navi Mumbai, India Hexaware Technologies Full time

Job Description: Car Claims Processor - Back Office - Night Shift

**Responsibilities**:
1. Claims Processing:

- Receive, review, and process car insurance claims in accordance with company policies and procedures.
- Verify the accuracy and completeness of claim documents.
- Determine claim eligibility and coverage based on policy terms.

2. Communication:

- Interact with policyholders, claimants, and third parties to gather necessary information.
- Communicate claim status and updates to all relevant stakeholders.
- Handle inquiries and provide assistance to claimants regarding the claims process.

3. Documentation:

- Maintain detailed and organized records of all claims and related documents.
- Prepare and submit reports on claim activities and trends.

4. Investigation:

- Investigate the circumstances of accidents and damages, working with adjusters and other relevant parties.
- Assess the extent of damage and loss, including vehicle inspections.

5. Payment Processing:

- Calculate claim settlements, ensuring accuracy and compliance with policy terms.
- Initiate and process payments to claimants, repair shops, and other service providers.

6. Compliance:

- Stay up-to-date with insurance regulations and ensure claims processing follows all legal requirements.

**Qualifications**:
1. Bachelor's degree or equivalent experience in a related field.

2. Knowledge of car insurance policies and claim processing procedures.

3. Strong communication and customer service skills.

4. Attention to detail and excellent organizational abilities.

5. Problem-solving skills and the ability to make fair and logical claim decisions.

6. Proficiency in relevant software and tools for claims processing.

7. Knowledge of local insurance regulations and practices

**Job Types**: Full-time, Permanent

**Benefits**:

- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Evening shift
- Night shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Claims Process: 1 year (preferred)

Ability to Commute:

- Navi Mumbai, Maharashtra (preferred)

Ability to Relocate:

- Navi Mumbai, Maharashtra: Relocate before starting work (preferred)

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