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Sales Assistant

2 months ago

Viman Nagar Pune Maharashtra, India Mokobara Full time

Retail Sales Associate for Phoenix Marketcity Pune

Location: Pune

Brand: MOKOBARA

ROLE: Sales Associate (Retail, in-store)

We’re on a mission to help folks who are #GoingPlaces, travel with ease & get there looking sharp. We

are a direct-to-consumer - Indian brand launched in January 2020. Mokobara is headquartered in

Bangalore. We are on a mission to elevate the joy of travel for people who are #goingplaces. We are

obsessed with customers’ happiness and this is exactly what we are looking for in our customer

support team members. Go the extra mile to help our customers as much as possible, wherever

possible

Strategic Priorities:

- Customer Service/Satisfaction
- Process Execution as per SOP's
- Achieving Individual Revenue Targets for Department/Category of the Store.
- Drive Profitability through product knowledge and cross-selling/up-selling skills achievement

and in coordination with Store Managers.
- Engaging with customers, highlighting promotions, responding to customer inquiries, visual

merchandising, managing inventory, carrying out transactions, and guiding customers

throughout the buying process.

**Responsibilities**:

- Sales Driven mindset with best learning ability and skill development and discipline.
- Ensuring consistent delivery of high-quality customer service as per the company standards

in all areas of operations.
- Ensuring Customer Satisfaction and executing action plans to improve the customer

satisfaction.
- Addressing and resolving all points of concerns of customers in a timely manner to avoid any

delays/issues during store operations.
- Monitoring stock and coordinating with store managers to ensure availability of stocks at all

times.
- Good Understanding of sales principal and customer service practices, solid communication

and interpersonal skills
- Ability to work as part of a team and take initiative independent of direct supervision
- Engaging with customers and suggesting required Products and Services by building

knowledge of Products and Services to build loyalty driven sales, enhancing knowledge of

customers to build product Experience.
- Positive attitude, pleasant personality and good self confidence

Cashiering & Controls:

- Handle cash, credit or other transactions with customers on POS or mobile app
- collect payments ensure the collection matches as per POS daily transaction
- Issue change, receipts, refunds; Redeem vouchers and coupons as per SOP.
- Handling of petty Cash and recording in the system with the help from Store Manager
- Handling returns customers and checking to see if items are damaged or not and using

proper SOP channels accordingly.

**Salary**: ₹250,000.00 - ₹360,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

**Experience**:

- Retail sales: 3 years (preferred)

Ability to Commute:

- Viman Nagar, Pune, Maharashtra (required)

Ability to Relocate:

- Viman Nagar, Pune, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9916076565

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