Quality Auditor

6 months ago

Bengaluru, India TripFactory Full time

**Job Description: Quality Analyst - Travel & Tourism Industry**

**Key Responsibilities**:
**Quality Assurance and Evaluation**:Design and implement quality assurance programs, standards, and procedures tailored to the unique needs of the travel and tourism sector.
Develop evaluation criteria, metrics, and benchmarks to assess the quality of customer interactions, services, and operational processes.
Conduct regular audits and assessments of customer interactions, reservations, bookings, and other service-related aspects to ensure compliance with company standards.

**Performance Analysis and Reporting**:Analyze data from quality assessments to identify trends, patterns, and opportunities for improvement.
Generate comprehensive reports and provide actionable insights to management, highlighting both strengths and areas that require attention.
Collaborate with relevant teams to develop action plans for addressing identified quality issues.

**Training and Development**:Collaborate with training teams to develop and update training materials based on identified quality gaps and emerging industry trends.
Provide guidance and support to teams to ensure understanding and adherence to quality standards, policies, and procedures.
Conduct targeted training sessions to address specific quality improvement needs.

**Process Improvement**:Work closely with Process Managers and cross-functional teams to identify process bottlenecks, inconsistencies, and areas for improvement.
Propose and assist in implementing process changes to enhance service quality, efficiency, and customer satisfaction.
Participate in continuous improvement initiatives aimed at enhancing overall operational excellence.

**Feedback and Communication**:Provide constructive feedback to frontline staff, agents, and other relevant teams based on quality assessment findings.
Communicate best practices and areas for improvement to promote a culture of quality consciousness.
Facilitate regular feedback sessions to promote continuous learning and improvement.

**Salary**: ₹30,000.00 - ₹42,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

**Speak with the employer**
+91 6364465025

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