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Senior Quality Assurance Auditor

1 month ago

Bengaluru, Karnataka, India Stripe Full time

Job Summary


We are seeking a highly skilled and detail-oriented Senior Quality Assurance Auditor to join our Tax Jar team. In this role, you will be responsible for conducting quality audits/reviews, drafting monthly QA reports, and supporting functional coaching for new and existing credit risk operations associates.



Key Responsibilities:

  • Develop, research, plan, and conduct quality audits/reviews in accordance with applicable policies and procedures
  • Draft and circulate detailed monthly QA reports outlining the QA scores and trends observed, clearly articulating any issues noted and remedial actions to be taken
  • Support functional coaching for new & existing credit risk operations associates, wherever applicable
  • Maintain clear and organized documentation in relation to how Quality Assurance is structured, including sampling logic and coverage of the QA oversight


About Stripe


Stripe is a financial infrastructure platform for businesses, providing payment solutions and growing revenue for millions of companies worldwide. Our mission is to increase the GDP of the internet, making it possible for everyone to access financial opportunities.



Requirements:



  • Minimum 1-5 years of experience in user support (tax jar) programs
  • Ability to manage multiple projects simultaneously with minimal supervision
  • Excellent analytical and communication skills
  • Familiarity working in a fast-moving fintech environment


Preferred Qualifications:



  • Quality certification in lean sigma or six sigma
  • Proficiency in SQL, data visualization, and storytelling with data


In-office Expectations:


Our office-assigned Stripes are expected to spend at least 50% of their time in a given month in their local office or with users. This may vary depending on the role, team, and location.



Pay and Benefits:


As a Senior Quality Assurance Auditor, you can expect an estimated salary range of $120,000 - $160,000 per year, based on location and experience. We offer a competitive benefits package, including health insurance, retirement plans, and paid time off.