Customer Care Executive
2 months ago
**Responsibilities**:
- Should also be familiar with semi-voice process, so that employee should out call the customer whenever required.
- Determines requirements by working with customers.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions
Skills and Abilities
- Versant 65 or Svar equivalent
- Ability to write, read and speak English and Hindi to suit business need
- Agent should be able to communicate in English, Hindi
- Decision Making, numerical ability & logical reasoning
- Customer Focus and Being Attentive
- Typing speed should be more than 36 per min; accuracy should be more than 95%.
Education Requirements
- Graduation is mandate
Experience Requirements
Pay: ₹150,000.00 - ₹300,000.00 per year
Schedule:
- Morning shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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