Customer Service Executive

2 months ago


Chennai, India Fairmacs Shipping and Transport Services Pvt Ltd Full time

**Roles and Responsibilities**:

- Managing logistics functions, negotiating rates with shipping lines, analyze planning of cargos.
- Interacting with the buyers (client) & keeping them informed on the status of running orders, Functioning as an interface for coordinating with production & shipping departments and the buyer to ensure that the production schedule is met and ensure on-time seamless delivery of shipments
- Perform order processing through various carriers’ systems
- Perform shipping instruction submissions before cut off timings
- Perform payment / courier service on behalf of customer
- Perform shipping documentation and coordination with shipping line or agent
- Perform transportation coordination with overseas offices
- Perform constant close coordination with customers’ various departments

Communicate with customer on their daily booking
- Communicate and handle customer complaints appropriately
- Communicate with various department to achieve customer requirements

**Qualifications**:

- Positive attitude, Detail-oriented, organized, and able to prioritize tasks
- Good interpersonal, communication and analytical skills
- Able to work as a team player, pro-active, self-motivated and high sense of responsibility
- Ability to work independently and under pressure in a fast moving environment
- Proficiency in Microsoft Office and Excel
- Knowledge in SI / VGM for ocean shipments

**Salary**: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

Work Location: One location

**Speak with the employer**
+91 9840021932
Application Deadline: 31/03/2023
- Health insurance



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