International Voice Process

2 weeks ago


Ahmedabad, India XcelTec Interactive Pvt Ltd Full time

**T1 - Technical Support Analyst**

**Night Support**

**International Voice Process Exeperience 2 TO 4 Years**

**About the Company**

Truffle Systems is an Alberta based provider of an all-in-one Restaurant Management Platform that helps Restaurant Owners grow their online presence. We help to unlock new revenue streams, through our latest iPad POS Software for restaurants. Truffle Systems is the market leader in product innovation and customer satisfaction. Our goal is to not just build the best products, but to partner with our clients to help them improve their overall business operations. Our culture is focused on delivering quality and innovative products in a team-oriented, respectful atmosphere in which everyone is expected to contribute and grow.

**Position Summary**

**Position Responsibilities**
- Answer technical support phone calls on software/hardware.
- Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
- Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
- Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
- Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
- Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
- Periodic Installation and Training of software/hardware for clients via remote connection.

**Salary**: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- UK shift
- US shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Ahmedabad, Gujarat 380009: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)

Work Location: In person



  • Ahmedabad, India INDOCS.VA.LLP Full time

    Only females are preffered - Lead generators - UK Sales Executives - English Truecaller Age critearea - DOB not above 1986. Client Relationship II Lead Generation II Cold Calling Good english UK SHIFT Qualifications Skills - Fluent English (compulsory) Education - Minimum 12th Pass Experience - 0 to 3 Years’ ( sales experience Or International...


  • Ahmedabad, India INDOCS.VA.LLP Full time

    Only females are preffered - Lead generators - UK Sales Executives - English Truecaller Age critearea - DOB not above 1986. Client Relationship II Lead Generation II Cold Calling Good english UK SHIFT Qualifications Skills - Fluent English (compulsory) Education - Minimum 12th Pass Experience - 0 to 3 Years’ ( sales experience Or International...


  • Ahmedabad, India Infinnity Solution Full time

    **Roles and Responsibilities**: - Handle Incoming Customer Chats and collect Query Requests from Customers of the portal and report to the management - Lead generation on Potential Chats - Maintain and track all customer records as per the process - Ensure all the queries and issues are resolved to the satisfaction of the customer - Customer Relationship...


  • Ahmedabad, India Purplebridge Cunsultant Full time

    **International Voice Process** We are looking for a motivated and experienced Marketing Analyst to join our team! As a Marketing Analyst, you will be responsible for assisting our marketing team in the development of marketing strategies by analyzing data and recommending optimization of our marketing campaigns. Converting the right business...


  • Ahmedabad, India Medusind Full time

    Outbound calls to insurances for claim status and eligibility verification - Denial documentation and further action - Calling the insurance carriers based on the appointment received by the clients. - Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software. - Calling...


  • Ahmedabad, India Purplebridge Cunsultant Full time

    **Process Executive** We are looking for an analytical and detail-oriented research analyst to assist in improving the operations and decision-making of our business. The research analyst's responsibilities include researching, collecting, analyzing, and interpreting data, and using the data to guide the business's decision-making. A research analyst should...


  • Ahmedabad, India Intelligent Medical Billing Solutions Full time

    Industry Type Analytics / KPO / Research Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations Employment Type: - full Time, Permanent Education: - Any Graduate in Any Specialization Should have very good communication skills in English Should have Good Knowledge & Expertise in US healthcare medical terms. Knowledge of insurance...


  • Ahmedabad, Gujarat, India Arise solution Full time

    Greetings from Arise Solution !!! *WalkIn Interview* We are hiring for Intl Voice Process for one of our leading client in Ahmedabad Location. Position :Intl Voice Process Years of Exp :0.6-2 yrs **Salary**: - UPTO 5.3LPA (depend on experience ) Location : Ahmedabad #walkininterview Mode of Hiring : Hybrid Mode Notice Period :...


  • Ahmedabad, India krutika Full time

    **Customer Support Representation** **- **Hiring for voice/Non voice process - Rotational Shifts and Night Shift - 5 days working with 2 rotational week off - SALARY - 15,000 to 30,000 on hand + Incentives - Should be resident in Ahmedabad - **Graduation preferred** **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹15,000.00 -...


  • Ahmedabad, Gujarat, India Infinnity Solution Full time

    **Roles and Responsibilities**: - Handle Incoming Customer Chats and collect Query Requests from Customers of the portal and report to the management - Lead generation on Potential Chats - Maintain and track all customer records as per the process - Ensure all the queries and issues are resolved to the satisfaction of the customer - Customer Relationship...


  • Ahmedabad, India Smart Teachnology Full time

    **Roles & Responsibilities**: - Calling domestic customers who are looking for business-related software in different verticals. - Gathering their requirements and giving them proper consultation about the software. - Understanding prospect's requirements and qualifying the leads under correct categories. - Dialing on all the leads received on categories...


  • Ahmedabad, India Infinite solution Full time

    Responsible for calling Insurance companies (in US) and follow up on outstanding Accounts Receivable. - Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software - Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient...


  • Ahmedabad, Gujarat, India Medusind Solutions Full time

    **Job description** We are hiring forInternational Voice process in Health Care domain for both Freshers (2023 passed outs) and Experienced. HR - Jugisha -9789963839 MEDUSIND SOLUTIONS INDIA PVT. LTD. 7th & 8th Floor, Commerce House-5, Corporate Road, Prahlad Nagar, Off. S.G. Highway, Ahmedabad - 380 051 Qualification: Any GraduationJob...


  • Ahmedabad, India ActionEdge Knowledge Services Pvt Ltd. Full time

    **Who are we?** We are an end-to-end Market Research Services provider in areas such as Survey Programming, Data Collection, Data Processing and Data Analysis-enabling our client companies to concentrate their corporate energies on their core activities. Our research networks span across 75 locations with translation, transcription and survey programming...


  • Ahmedabad, India ActionEdge Knowledge Services Pvt Ltd. Full time

    **Who are we?** We are an end-to-end Market Research Services provider in areas such as Survey Programming, Data Collection, Data Processing and Data Analysis-enabling our client companies to concentrate their corporate energies on their core activities. Our research networks span across 75 locations with translation, transcription and survey programming...


  • Ahmedabad, India New Way Solution llp Full time

    Responsible for calling Insurance companies (in US) and follow up on outstanding Accounts Receivable. - Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software - Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient...


  • Ahmedabad, India Williampenn pvt ltd Full time

    **RIMARY RESPONSIBILITIES**: - Primarily responsible for the acquisition of new clients & customers, retention & dealing with existing customer. - Responsible for revenue generation. - Identify selling possibilities and evaluate customer needs. - Actively seeking out new sales opportunities through cold calling, networking, and references. - Listening to...


  • Ahmedabad, India Appitsimple Infotek Pvt. Ltd Full time

    SoftwareSuggest is a comprehensive software directory that helps businesses discover the right tools to achieve their goals. Our platform provides a vast collection of software solutions across various categories, including project management, marketing, customer service, and more. With our expert reviews and user ratings, finding the right software has...

  • Non Voice Process

    4 weeks ago


    Ahmedabad, India Working Panda Full time

    **Non Voice Customer Care Executive** **Location**: Ahmedabad (Work from Office) **Shift Timing**: 9 hours/day, 5 days a week, with 2 days off **Salary**: - _**-Freshers**:_ 23100 CTC + Night Shift Allowance (Take home: 19000rs to 21000rs per month) - _**-Experienced: - **_27k CTC + Night Shift Allowance (Take home: 21000rs to 26000rs per...

  • Process Associate

    4 days ago


    Ahmedabad, Gujarat, India Arise solution Full time

    Job Responsibilities: 1. Outbound calls to insurances for claim status and eligibility verification. 2. Calling the insurance carriers based on the appointment received by the clients. 3. Calling insurance companies to get the status of the unpaid claims. Experience Range: Fresher or Experienced with International Voice process Shift Timing: (a) 06:30 PM...