Call Quality Executive

3 weeks ago


Hyderabad, India Vivifi india finance private limited Full time

To monitor calls on given parameters and score for improvements as per guidelines.
- To monitor all kinds of customer responses and to ensure required attention given to bring in quality and improve customer experience.
- To asses agents performance related to call quality and improvement areas.
- To share feedback with supervisor and conduct call calibration sessions
- To monitor trends and highlight to supervisor as per guidelines given at agent level.
- To understand the requirement of training under product and system knowledge at agent level

**Education and Experience**
- Basic educational qualification as per internal norms
- Good knowledge in MS office
- Required language proficiency (English & Hindi - any regional language is added advantage)
- 2+ years of experience in a call center or customer service environment
- Good data entry and typing skills

**Salary**: ₹20,000.00 - ₹27,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Calling: 2 years (preferred)
- call quality: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 8142998069
- Health insurance



  • hyderabad, India Call For Jobs Full time

    Role : Tele Calling Executive Qualification : UG/Graduates Experience : Freshers and Experienced Salary : Up to 4.5 LPA + Incentives Languages : English, Hindi, Telugu Location : Hyderabad "Roles and Responsibilities Purpose of the Role To ensure collection efficiency, contributing to company's overall growth. Role Description 1. Responsible to call...


  • Hyderabad, India Call For Jobs Full time

    Contact potential or existing customers to inform them about a product orService using scriptsAnswer questions about products or the companyAsk questions to understand customer requirements and close salesDirect prospects to the field sales team when neededEnter and update customer information in the databaseTake and process orders in an accurate...


  • hyderabad, India Call For Jobs Full time

    Contact potential or existing customers to inform them about a product or Service using scripts Answer questions about products or the company Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when needed Enter and update customer information in the database Take and process orders...


  • Hyderabad, India Quality Council Of India Full time

    Job Requirements Job Title: Customer Care Executive at QUALITY COUNCIL OF INDIA - BPO / Customer Care Role in Hyderabad, TelanganaCompany Name: QUALITY COUNCIL OF INDIALocation: Hyderabad, TelanganaSalary: ₹12,000 - ₹16,000 per monthQualification: 12th Standard / PUCJob Description:Handle incoming customer calls and emails in a professional and...


  • Hyderabad, India CALL FOR JOBS Full time

    **Position description**: 1. To achieve assigned Unit / value/ Income across product lines. 2. Customer communication. 3. Qualitative: Call Quality/Count of calls/Time on system/ Quality of sales. 4. Digital Product Penetration. 5. Audit and compliance. 6. Have to achieve income targets across Bank product line. **Primary responsibilities**: 1. The...


  • hyderabad, India one call Full time

    Qualifications and Skills Proven experience as a receptionist or front desk executive Excellent communication and interpersonal skills Proficient in using Microsoft Office Suite Strong organizational and multitasking abilities Ability to handle stressful situations and difficult customers Attention to detail and problem-solving skills Professional and...

  • Call Center Executive

    3 weeks ago


    Hyderabad, Telangana, India FMS Dental Hospitals Full time

    Applications are invited for the post of Call Center Executive ( Female only): - To answer every call that lands on their extension effectively. - Attends to patient calls immediately with a zeal to help and always courteous and soft spoken to customers - To be able to coordinate with the OP team with an ease to accommodate the patients. - Adherence to the...


  • Hyderabad, India Call Concepts Full time

    Excellent communication needed Minimum qualification 12th we needed Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. Targets on efficiency, quality and effectiveness Provides excellent customer service to basic inbound...

  • Call Center Executive

    2 months ago


    Hyderabad/ Secunderabad, India timesjobs Full time

    JOB DETAILSAnswer incoming calls, making outbound calls and respond to customer's queries in a timely mannerStrong phone and verbal communication skills along with active listeningIdentify, obtain, and clarify customer information by answering telephone calls, establishing a dialogue with the customers and verifying information.Follow the call center...

  • Call Center Executive

    2 months ago


    Hyderabad/ Secunderabad, India timesjobs Full time

    JOB DETAILSAnswer incoming calls, making outbound calls and respond to customer's queries in a timely mannerStrong phone and verbal communication skills along with active listeningIdentify, obtain, and clarify customer information by answering telephone calls, establishing a dialogue with the customers and verifying information.Follow the call center...

  • Quality Executive

    4 weeks ago


    Bachupally, Hyderabad, Telangana, India SLG hospitals (P) Ltd Full time

    Call at 9701004495 Hospital Experience Mandatory - SLG Hospital is looking for QUALITY EXECUTIVE to join our dynamic team and embark on a rewarding career journey - We are seeking a dedicated and detail-oriented Quality Executive to join our team - The Quality Executive will play a crucial role in maintaining and enhancing our organization's commitment to...

  • Call Center Executive

    3 weeks ago


    Hyderabad, India La Belle Body Care Pvt Ltd Full time

    Job Description: We are looking for an Energetic and Enthusiastic individual to join our team as Call Center Executive with minimum 1 year of experience (at least 0.6 months of telecalling experience) **Responsibilities**: - Should have good Oral and written communication - Should possess good interpersonal skills - Responsible to handle the incoming and...

  • Call Center Executive

    2 months ago


    Hyderabad, India Homeocare International Full time

    **CALL CENTER EXECUTIVE**: **Qualification**: Any Graduation

  • Call Center Executive

    4 weeks ago


    Hyderabad, India Anoo's Electrolysis and Obesity Pvt Ltd Full time

    Call Center Executive Responsibilities are: - Manage Both inbound and outbound calls in a timely manner - Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Target oriented incentives - Only Day shifts **Job Types**: Full-time, Regular /...


  • Hyderabad, India Black and White Creations Pvt.Ltd Full time

    Looking for experienced female graduates for the position of Tele Calling Executive for our advertising company. - Good communication skills are required. - Build relationships with prospective clients. - Resolving customer complaints. - Maintain consistent contact with existing clients. - Bachelor's degree with 2-3 years of Experience. - Languages Required:...


  • HITEC City, Hyderabad, Telangana, India Call Concepts Full time

    **FRESHERS CAN ALSO APPLY!!!** **Job Title: Customer Support Executive (International Voice Process)** **Location: Onsite/Hybrid(Hyderabad)** **Salary: Up to 4.5 to 5.5 LPA** **, Rotational Shifts** **Responsibilities**: Provide exceptional customer service through inbound and outbound calls in an international voice process setting. Address customer...


  • Hyderabad, India Black and White Creations Pvt.Ltd Full time

    Looking for experienced female graduates for the position of Tele Calling Executive for our advertising company. - Good communication skills are required. - Build relationships with prospective clients. - Resolving customer complaints. - Maintain consistent contact with existing clients. - Bachelor's degree with 2-3 years of Experience. - Languages Required:...


  • Hyderabad, Telangana, India Dr POSITIVE HEALTH SCIENCES PVT LTD Full time

    Job Description - Call Center Executive 1) Responsible to handle a large volume of inbound and outbound calls in a timely manner. 2) Responsible to maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team. 3) Responsible to provide accurate and relevant information to customers regarding...


  • Hyderabad, Telangana, India La Belle Body Care Pvt Ltd Full time

    Job Description: We are looking for an Energetic and Enthusiastic individual to join our team as Call Center Executive with minimum 1 year of experience (at least 0.6 months of telecalling experience) **Responsibilities**: - Should have good Oral and written communication - Should possess good interpersonal skills - Responsible to handle the incoming and...


  • Hyderabad, Telangana, India La Belle Body Care Pvt Ltd Full time

    Job Description: We are looking for an Energetic and Enthusiastic individual to join our team as Call Center Executive with minimum 1 year of experience (at least 0.6 months of telecalling experience) **Responsibilities**: - Should have good Oral and written communication - Should possess good interpersonal skills - Responsible to handle the incoming and...