People Operations Associate I

6 months ago

Pune, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor's Degree
**Travel Percentage**:
0%

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

***

**About the team**

It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions

**What you will be doing**
- Oversees and transacts all employee data changes and updates. Responsible for handling high volume administrative and transactional activities related to employee on/off boarding, leave management, compliance, records management, and retention.
- Provides support to employees and managers for transaction processing and life cycle event management in the system's self-service function. (e.g. transfers, promotions, employment separations, etc.).
- Handles employee inquiries and issues resolution. Assists in the research, escalation, and resolution of Workday related operational issues.
- Provides standard reports, handles ad-hoc report requests and provides employee analytics on demand.
- Ensures data quality and follows global data standards.
- Delivers exceptional customer service and ensures all inquiries are accurately addressed in a professional, efficient, timely manner.
- Ensures delivery against established service level agreements (SLAs) and people systems delivery (PSD) metrics.
- Cultivates networks across a variety of functions and locations with the organization.
- Applies knowledge of employee orientation.
- Other related duties assigned as needed.

**What you bring**
- Skill in use of People Office systems, preferably Workday
- Knowledge of People Office concepts, policies, and procedures
- Attention to detail and accuracy, excellent data entry, organizational and prioritization skills
- Excellent customer service, problem solving, and multi-tasking skills
- Ability to work in an organized manner and consistently follow-up on tasks
- Ability to work both independently and in a team environment
- Ability to maintain confidentiality
- Excellent oral and written communication skills
- Ability to interface with all levels of employees and effectively interact with various functional areas and facilities
- Ability to establish and maintain effective working relationships with employees, management, and clients
- Experience with customer support: customer, interactions, addressing escalations.

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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