Outbound Telemarketer

2 months ago

Surat, India AVP STAR Full time

**Job Title**: Telemarketing Executive for USA Market

**Job Overview**: As a Telemarketing Executive focused on the USA market, your primary responsibility is to generate sales leads, promote products or services, and build relationships with potential customers over the phone. Your goal is to effectively communicate the value proposition, address customer inquiries, and convert prospects into qualified leads or sales.

**Key Responsibilities**:

- **Cold Calling**: Initiate outbound calls to potential customers using provided contact lists or databases. Introduce products/services, create interest, and set the stage for further engagement.
- **Lead Generation**: Identify and qualify potential leads through effective questioning and active listening. Gather relevant information to assess the prospect's needs and preferences.
- **Product Knowledge**: Acquire in-depth knowledge of the products or services being offered. Clearly articulate benefits, features, and unique selling points to potential customers.
- **Objection Handling**: Address customer concerns and objections professionally and confidently. Provide appropriate information to overcome objections and turn them into opportunities.
- **Relationship Building**: Cultivate positive relationships with potential customers. Establish trust and rapport by actively engaging in conversations and showing genuine interest.
- **Database Management**: Maintain accurate and up-to-date records of interactions, leads, and sales opportunities using CRM software. Keep track of follow-up actions and scheduled calls.
- **Achieving Targets**: Meet or exceed assigned sales targets, lead conversion rates, and other performance metrics as set by the organization.
- **Compliance**: Adhere to telemarketing regulations and guidelines, such as the Telephone Consumer Protection Act (TCPA), while making calls. Ensure ethical conduct in all interactions.
- **Feedback and Reporting**: Provide regular feedback to the sales team and management about customer insights, objections, and suggestions for improving the telemarketing process.
- **Market Research**: Stay updated on industry trends, competitor offerings, and customer preferences. Share insights to help refine sales strategies.

**Qualifications and Skills**:

- High school diploma or equivalent (Bachelor's degree preferred).
- Proven experience in telemarketing or sales, preferably in the USA market.
- Excellent verbal communication skills and a clear, engaging phone manner.
- Strong persuasive and negotiation abilities.
- Active listening skills and the ability to empathize with potential customers.
- Familiarity with CRM software and database management.
- Adaptability to changing market conditions and customer preferences.
- Results-oriented mindset with a focus on achieving targets.
- Ethical and professional conduct in all interactions.
- Time management skills to efficiently handle a high volume of calls.

**Additional Considerations**:

- Many organizations offer training and on boarding for new telemarketing executives to familiarize them with products, scripts, and strategies.
- Working hours might include evenings and weekends to accommodate different time zones across the USA.

Remember that the role of a Telemarketing Executive requires resilience, persistence, and a positive attitude, as rejection can be a common occurrence. Adapting your approach based on customer responses and continuously improving your skills will contribute to your success in this role.

**Salary**: From ₹35,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total: 1 year (preferred)

**Language**:

- English (preferred)
- Gujarati (preferred)

Ability to Commute:

- Surat, Gujarat (preferred)

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