Call Center Executive
2 weeks ago
**Job brief**
**Responsibilities**
1. Manage large amounts of inbound and outbound calls in a timely manner
2. Follow communication “scripts” when handling different topics
3. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
4. Seize opportunities to upsell products when they arise
5. Build sustainable relationships and engage customers by taking the extra mile
6. Keep records of all conversations in our call center database in a comprehensible way
7. Frequently attend educational seminars to improve knowledge and performance level
8. Meet personal/team qualitative and quantitative targets
**Requirements and skills**
1. Previous experience in a customer support role
2. Track record of over-achieving quota
3. Strong phone and verbal communication skills along with active listening
4. Familiarity with CRM systems and practices
5. Customer focus and adaptability to different personality types
6. Ability to multi-task, set priorities and manage time effectively
7. 12th or Graduation.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
- Work from home
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 8527419745
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