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Office Assistant

4 weeks ago


Nagpur Maharashtra, India Tokiso Company Full time

An Office Assistant will act as a link, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

**Responsibilities**:

- Manage daily incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies

Requirement
- Must be able to read/write English
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Good communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

Pay: ₹4,000.00 - ₹8,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Secondary(10th Pass) (required)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Computer operation: 1 year (preferred)

**Language**:

- Hindi (required)
- English, Marathi (required)

Work Location: In person