Agm- Operations

2 months ago

Delhi, India Allianz Partners Full time

JOB DESCRIPTION - UK OPS Lead

Ensure that resources are aligned to support the overall

strategic direction through strengthening & enabling excellence and growth

Oversee the service delivery and the day to day operations,

ensuring that all standards are met and procedures are followed

Continuously review and monitor, identify trends & problem areas, reporting on risks, KPIs, and proposed corrective action or new approaches

Shape and articulate business strategy & value proposition to internal senior stakeholders and business head(s)

Steer commercial development with external business partners/clients

Collaborate with internal stakeholders & client delivery teams especially with regards to operational process designs, SLAs,KPIs, reporting

Establish effective governance and service management

capabilities, with high predictability to deliver & exceed

contractual commitments to customers and business partners

Manage transitions of processes from local business through seamless transition management, knowledge transfer, process, and IT set-up

Develop detailed work plans, direct project teams, deliver

status, meet deadlines, manage budgets, meet or exceed quality standards

Collaborate and establish relationships with business leaders and other senior executives

Ensure customer satisfaction by leading the collaborative

development of SLAs, adhering to those agreements &

monitoring costs, quality, and timelines

Develop and lead a high-functioning team with a focus on

operational discipline and enhancing the customer experience

Continuously explore opportunities for cost optimization and operational efficiencies, improvements, resulting in internal savings

Profile Requirements:
Have a deep understanding of shared services / international BPO operating models, with an ability to set up the center,develop strategy, manage performance & improvements consistently, produce superior results, cultivate ownership, while enforcing company policies & regulatory compliances

Minimum of 15 years of professional experience, with a minimum of 5 years focused on leading in a shared service / international BPO environment

Client-focused, with exceptional communication skills

Ability to collaborate and influence, persuade and drive action with a collaborative management style

Proven ability to effectively work cross-functionally with senior levels in the organization

Experience in managing regulatory compliances & localizations

Direct experience in creating business change using enabling technologies

**Job Level**:
Management

**Location**:

- Gurgaon, IN**Available until**:
30-06-2023

**Area of Expertise**:
Operations

**Unit**:
Allianz Partners

**Employing Entity**:
AWP Assistance India Private Limited

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
24761

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