Receptionist and Telecaller
3 days ago
_The requirements for a telecaller _
1. Educational Qualifications
- Minimum qualification: High school diploma or equivalent.
- Graduation preferred for specialized roles (e.g., customer service for banking or IT sectors).
2. Skills and Competencies
Communication Skills
- Proficiency in the local language and/or English.
- Clear and confident speaking tone.
- Active listening skills to understand customer concerns.
Persuasion Skills
- Ability to influence potential customers and generate interest in products or services.
- Strong negotiation skills for sales roles.
Technical Skills
- Basic computer knowledge (e.g., MS Office, CRM tools).
- Ability to handle telephonic systems, data entry, and records.
Problem-Solving Skills
- Ability to handle customer complaints effectively.
- Quick decision-making in real-time situations.
Sales Skills (if applicable)
- Familiarity with up-selling or cross-selling techniques.
- Ability to meet sales targets or lead generation goals.
3. Experience
- Entry-Level Roles: Freshers with good communication skills are often accepted.
- Experienced Roles: 1-2 years of experience in telecalling, customer service, or telesales is advantageous.
4. Personality Traits
- Patience and resilience, especially when dealing with difficult customers.
- High energy levels and a positive attitude.
- Strong work ethic and punctuality.
- Ability to work under pressure and meet deadlines.
5. Knowledge Requirements
- Understanding of the product/service the company offers.
- Familiarity with the company’s policies and scripts.
- Basic knowledge of customer behavior and market trends.
6. Working Conditions
- Flexibility for rotational shifts (if required).
- Comfortable working in a target-oriented environment.
Additional Requirements
- Familiarity with scripts or ability to adapt conversations based on customer needs.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹8,000.00 - ₹10,000.00 per month
Schedule:
- Day shift
- Morning shift
- Weekend availability
Supplemental Pay:
- Commission pay
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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