Telecalling Officer

3 months ago

Remote, India Fashion Dot Young Laser Full time

**Sales Department**
- Leads through CRM software and call the potential customer.
- Identifying and qualifying leads through CRM Software to reach a betterment customer.

**1. Building and Maintaining Relationships**:

- Cultivate and maintain relationships with existing and upcoming customer.
- Establish rapport and trust with potential customers.
- Understand the needs of customer and provide appropriate solutions.

**2. Product Knowledge: Laser & Printer software Management software**
- Develop a deep understanding of the products offered by the company.
- Stay informed about industry trends, and market conditions.
- The Sales officer should be confidently attend the customer and queries.

**3. Demo Booking**:
Based on the customer convenient book the demo online /direct with details of stitching any patterns in the demo. Once customer complete the demo get the feedback and discussion about any doubts/queries.

**4. Sales Proposals and Quotations**:

- Prepare and present proposals outlining the terms and conditions of sales agreements.
- Provide accurate and timely quotations to potential customer.

**5. Negotiation**:

- Do not negotiate terms and conditions of sales agreements.
- Work to reach mutually beneficial agreements with Customer as per the company policies.
- Addressing any concerns or objections that potential customers may have and providing appropriate responses to overcome these objections.

6. **Follow-Up**:

- Follow up with prospective customers who have shown interest but have not yet made a purchase, nurturing leads through the sales process until a sale is closed.

**7. Closing Deals**:

- Sales officer successfully close sales and secure agreements.
- Handle the necessary paperwork and documentation related to closing the deals.

**8. Sales Forecasting**:

- Provide accurate sales forecasts and reports to the sales manager.
- Monitor and analyze sales performance metrics with the BDE.

9. **Meeting Sales Targets**: Meet or exceed sales targets and goals set by the organization, often through a combination of lead generation, conversion, and up selling techniques.

10. **Maintaining Records**: Maintain accurate records of all interactions with customers, including details of conversations, inquiries, and sales transactions, using CRM (Customer Relationship Management) software.

**11. Customer Service**:

- Provide ongoing support and assistance to Customer after the sale is completed.
- Address and resolve customer concerns or issues promptly.

**12. Collaboration with Other Departments**:

- Work closely with digital marketing, product development, and customer Service and support teams to ensure a cohesive approach to customer satisfaction and business growth.

13. **Feedback**:

- Provide feedback to management regarding customer preferences, market trends, and opportunities for improvement in sales strategies and processes.

14. **Time Management**:

- Manage time effectively to prioritize tasks, follow up on leads promptly, and meet deadlines while maintaining quality interactions with customers.

**Professionalism**:Represent the company in a professional and positive manner at all times, adhering to company policies and ethical standards in all interactions with customers and colleagues.

Pay: ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: Remote

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