Collection Associate

3 weeks ago


Hyderabad, India Vivifi India Finance Pvt.Ltd Full time

**Job description**

**Roles and Responsibilities**
- To recover dues of delinquent customer as per allocation through in-house as per RBI guidelines and as

process & policies laid down by the organization within set timelines.
- Coordination and support to field team to ensure timely resolution of cases.
- He/she would be responsible for collection of overdue accounts of customer is all buckets and for various

products through Tele-calling. (targets on productivity and collections as per product/bucket as per the

organization policies)
- Maintaining detailed feedback file in required format, maintain trails on the collection portal
- Should be able to resolve customer queries and escalate as when required (as per specified grid)
- Collect customer payments in accordance with payment due dates
- Utilize various skip tracing tools and collection strategies to locate the right party in order to negotiate

payments.
- Make outbound calls in a professional manner and improving customer relations.
- Graduate or under graduate from a reputable university
- Ability to work to deadlines
- Good negotiating skills
- DRA certified - Mandatory
- Highly numerate
- Ability to multitask
- Computer skills
- Good Communication Skills

Job Location - Hyderabad

Job Function - BPO

Job Type - Permanent

**Salary**: ₹200,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you worked on Buckets? If yes for how many buckets have you worked on?
- Do you have DRA Certificate?
- How many years of experience do you have in Collections?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**
+91 8886071712



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