Raffles Butler

Company Description

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

**Job Description**:
**What you will be doing**:

- Coordinate with HK to pre-block rooms
- Verify that guests are pre-keyed and registered, depending on status
- Confirm signature services in advance of the stay
- Coordinate meet and greets with senior leaders if appropriate
- Prepare and share executive debriefs to all arrivals.
- Connect with guests at check-in and entourage the guests to their rooms.
- Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
- Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange
- Process guest check-outs
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

**Qualifications**:
**Your experience and skills include**:

- Minimum 2 years of Butler experience from Luxury background
- Strong communication skiils
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team