Raffles Butler

Company Description

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

Job Description

What you will be doing:

Coordinate with HK to pre-block rooms Verify that guests are pre-keyed and registered, depending on status Confirm signature services in advance of the stay Coordinate meet and greets with senior leaders if appropriate Prepare and share executive debriefs to all arrivals. Connect with guests at check-in and entourage the guests to their rooms. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows room locations, types of rooms available, and room rates. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange Process guest check-outs Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
Qualifications

Your experience and skills include:

Minimum 2 years of Butler experience from Luxury background Strong communication skiils Ability to focus attention on guest needs, remaining calm and courteous at all times Strong interpersonal and problem solving abilities Ability to work well under pressure in a fast paced environment Ability to work cohesively and collaboratively as part of a team

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