Front Desk Executive

2 weeks ago

Lucknow, India Adhirohah Infrastructure PVT LTD. Full time

**Job Summary**:
The Front Desk Executive serves as the first point of contact for visitors, clients, and employees. This role is responsible for managing the reception area, handling inquiries, and providing administrative support. Additionally, the Front Desk Executive oversees ticket booking and logistic record maintenance to ensure efficient operations.

**Key Responsibilities**:

- **Reception Duties**:

- Welcome and greet visitors in a professional and friendly manner.
- Answer and direct incoming calls to appropriate personnel.
- Manage inquiries and provide accurate information to visitors and callers.
- Maintain cleanliness and orderliness of the reception area.
- **Ticket Booking**:

- Coordinate travel arrangements including flight, hotel, and transportation bookings for employees and clients.
- Ensure timely confirmation of bookings and follow up on any changes or cancellations.
- Research and provide recommendations on the best travel options based on budget and preferences.
- **Logistic Record Maintenance**:

- Maintain accurate records of all travel bookings and logistics-related expenses.
- Organize and file travel documents such as itineraries, visas, and hotel reservations.
- Generate reports on travel expenses and assist in budget monitoring.
- **Administrative Support**:

- Assist with scheduling appointments and meetings for executives and staff.
- Manage incoming and outgoing mail, packages, and deliveries.
- Coordinate with other departments to fulfill administrative requests and ensure smooth operations.
- **Customer Service**:

- Address customer inquiries and complaints promptly and professionally.
- Provide information on company products, services, and policies as needed.
- Ensure customer satisfaction through attentive service and problem resolution.
- **Team Collaboration**:

- Collaborate with colleagues to maintain a cohesive and supportive work environment.
- Communicate effectively with internal teams to relay important information and updates.
- Assist colleagues with administrative tasks and special projects as required.

**Qualifications**:

- Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
- Proven experience in a similar role with excellent customer service skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with booking systems.
- Strong organizational and multitasking abilities with attention to detail.
- Excellent communication and interpersonal skills.
- Ability to remain calm and composed under pressure.
- Flexibility to adapt to changing priorities and schedules.
- Knowledge of travel booking procedures and logistics management is an advantage.

**Working Conditions**:

- Standard office hours with occasional overtime as needed.
- Fast-paced environment with frequent interactions with clients, visitors, and colleagues.
- May require occasional travel for training or conferences.

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 3 years (preferred)
- Logistics: 1 year (preferred)
- Hospitality management: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Lucknow, Uttar Pradesh (required)

Ability to Relocate:

- Lucknow, Uttar Pradesh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9078052019

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