Customer Support Agent

2 weeks ago

Indian Institute Of Management, India Bummer Full time

**Responsibilities**
- Call Customers to confirm COD Orders
- Address all customer queries promptly and in a polie & satisfactory manner
- Call customers to gather feedback on the product & get them to leave reviews on the product
- Facilitate all customer exchange & refund requests. Co-ordinate with the Operations team to arrange pickups and exchanges for given customers
- Work closely with operations team to make sure all customers orders are delivered in time.
- For any Rejected Orders, call customers & understand the reason why order was rejected. Try to solve their issues.
- Have excellent typing skills, ability to handle atleast 100-150 queries per day.

**Qualifications**
- Good understanding of E-Commerce business & practices
- Excellent written & oral English Language proficiency
- Good leadership skills
- Multi-Tasker

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Satellite, Indian Institute Of Management, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

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