![Grid Logic Software Private Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Support
2 months ago
Real Money Gaming - Rummy, Poker, and Fantasy Sports
Designation: Process Developer
Experience: 3+ Years
Immediate Joiners Preferred
Office Location - Hyderabad
**PREFERRED SKILLS**
- Deals with the investigation of Cash withdrawal, deposit and Chargeback transactions.
- Prior experience in Sales and Business Development across diverse verticals including gaming, entertainment etc.
- A keen interest in and knowledge of the online gaming sector
- Strong communication, customer management, and interpersonal skills
- Ability to present and influence credibly and effectively at all levels of the organization
- Must be able to work well with high targets and under pressure
- Must be creative and adaptable to the changing market trends
Knowledge of Hindi & Rummy is a must.
**RESPONSIBILITIES**
- Play a fundamental role in setting up new businesses’ accounts; take responsibility for the effective onboarding of B2C customers.
- Key member of the Pilot Process Team for setting up new processes, create documentation & be capable of training the new team members.
- Operate as a lead point of contact for any and all matters specific to your customers
- Build and maintain long-lasting customer relationships
- Develop a trusted advisor relationship with Customers
- Ensure timely and successful delivery of our solutions/ products according to the customer needs and objectives
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Assist with high severity requests or issue escalations as needed
- Communicate clearly the progress of monthly/ quarterly initiatives to internal and external stakeholders
**QUALIFICATIONS**
Bachelor Degree any stream
- Department- Operations- Locations- Hyderabad
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