Customer Care Executive(Female)

2 weeks ago

Vesu Village Surat Gujarat, India Crescent Opto Pvt Ltd Full time

As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients. You will serve as the primary point of contact for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Your role is pivotal in maintaining positive relationships with our clientele and upholding the reputation of our company.

**Key Responsibilities**:

- **Problem Resolution**: Investigate and resolve customer issues promptly and effectively, striving for first-call resolution whenever possible. Escalate complex issues to the appropriate department or supervisor as needed.
- **Product Knowledge**: Develop a deep understanding of our products or services to effectively assist customers and provide accurate information. Stay updated on product features, pricing, promotions, and company policies.
- **Communication**: Communicate with customers in a professional, courteous, and empathetic manner. Listen attentively to customer concerns and demonstrate empathy while working towards solutions.
- **Documentation**: Accurately document customer interactions, including issues raised, solutions provided, and any follow-up actions required. Maintain detailed records in our customer relationship management (CRM) system.
- **Quality Assurance**: Adhere to established quality standards and service level agreements (SLAs) to ensure consistent delivery of high-quality customer service. Participate in quality assurance activities and strive for continuous improvement.
- **Team Collaboration**: Collaborate with other team members and departments to resolve customer issues and improve overall customer experience. Share feedback, insights, and best practices with colleagues to enhance team performance.
- **Feedback Management**: Solicit feedback from customers to identify areas for improvement and gather insights into customer needs and preferences. Advocate for customer-centric initiatives within the organization based on customer feedback.
- **Adaptability**: Adapt to changing priorities, processes, and technologies to meet evolving customer needs and business objectives. Embrace opportunities for learning and skill development to enhance job performance.

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9227428222

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