Service Advisor
2 weeks ago
**Position : Service Advisor**
**Need Experience in Commercial vehicle or Passenger vehicle.**
**Work Timing - 08.55 Am to 06.00 PM**
- ( *being in customer driven industry, flexible to stretch hours)
**Work Location - Thennampalayam, Coimbatore**
**Role** - Front Office Management (customer experience)
**Reporting to** - Works Manager
**Prime Responsibilities**
Greeting & Attending to Customer
Check the vehicle and listening to customer voice and recording the type of repair
Preparing Manual and Electronic Job Card as per SOP
Providing the required details to Floor Workshop and to liaise and schedule as per the need of the hour
To give professional and fair communication to the customer.
To handle customer grievances and preferences accordingly and to look out for amicable solution
Providing Proactive information to works manager with respect to customer complaints if any
To Treat customers gently and aim for highest satisfaction index
Ensure proper billing for the works performed
Ensure invoice and payment from customers and report to record the same.
Follow OEM and dealers process to enrich customer satisfaction and dealer profitability
**Benefits**:
- Provident Fund
Schedule:
- Morning shift
**Experience**:
- SERVICE ADVISOR: 2 years (preferred)
Work Location: In person
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