Advisor - Employee Services

3 months ago

Bengaluru Karnataka, India London Stock Exchange Group Full time

The HR Advisor role with London Stock Exchange Group (LSEG) is an exciting opportunity to be part of a thriving team in a fast-paced global organization. We as part People Function help grow business through empowering People Leaders and colleagues and enable LSEG to attract and nurture diverse talent, create opportunities for people to grow meaningful careers and operate at their very best. We drive performance by rewarding excellence, develop engagement and provide best in class experience to our colleagues.

**Role Profile**

Reporting to the People Services Lead within People Operations. Responsible for supporting people services globally across LSEG and will involve day-to-day HR administration for countries and entities in scope. Delivers excellence in HR administration and services, resolve queries and provides information and systems administration support to employees.

**Responsibilities**
- Serve as the first point of contact for colleagues on HR policies, processes, and procedures via Service Now (case management tool), triage/call out cases to relevant knowledge expert groups as needed and ensure all queries are responded to accurately and within defined SLAs
- Provide guidance to people leaders and colleagues on all aspects of the employee life cycle including on-boarding, leave of absence, off-boarding, etc
- Advise people leaders, colleagues and the People Function community on navigation and use of LSEG's HRIS and importance of self-service.
- Maintaining accurate employee records and supporting compliance with data protection legislation.
- Provide data in response to routine requests from employees.
- Handle new joiner onboarding; including generating employment contracts, initiating background checks, onboarding new hires, and conducting right to work checks.
- Participate in UATs to ensure that new processes are functioning as expected and troubleshooting as required.
- Upholding confidentiality and integrity in handling sensitive colleague information and situations.
- Perform peer reviews for other colleagues within the team for BAU activities.
- Required to cross-train on colleagues' key responsibilities.
- Process lifecycle changes; including changes to roles, compensation, notice periods, probationary period reviews, working arrangement etc.
- Provide references for current, ex and future employees.
- Process leavers; including calculating leave,, preparing leaver letters as appropriate, terminating workers in Workday and any other localizations.
- Investigate and analyse Workday transactions to troubleshoot and identify errors/roadblocks to provide resolutions to collaborators.
- Liaising with Payroll teams to ensure joiners, changes and leavers are processed in line with payroll cut off dates.
- Additional activities as required from time to time.
- Other reconciliation and data audit reports from Workday.
- Conduct regular audits to ensure accuracy of the work performed by the team.
- Act as a KE to support to team in resolving queries and advise on correct procedures to follow.
- Participate in various People Function harmonization/transformation projects and perform UATs to accurately identify bugs/errors so that they could be fixed prior to the launch.

**Qualification and Experience**:

- Bachelor's or equivalent experience in Human Resource Management.
- 6 - 8 years of prior HR or consultative experience, particularly in areas relating to HR Systems, HR Operations, or Employee Relations Excellent attention to detail and process orientation and with excellent
- through and communication skills
- Prior experience with Workday and ServiceNow is essential.
- Good understanding of HR policies and procedures, with experience of providing advice on intricate transactional HR issues to employees and line managers
- Ability to collaborate and work in a team environment, as well as independently while adhering to defined processes and procedures
- Strong analytic, consultative, and collaboration skills.
- Ability to recognize and deal appropriately with sensitive and confidential information
- Proficiency in Microsoft Word, PowerPoint, Outlook and Excel
- Ability to be flexible, multitask and rise to the challenge of large volumes of work during peak periods of HR activity and the ability to deal with changing priorities.
- Innovative, client delivery focused problem solver who is solutions oriented
- Resourceful and able to effectively navigate through a highly matrixed, global organization
- Self-motivated and willing to learn.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of **Integrity, Partnership **, **Excellence **and **Change **underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decisio

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