Customer Relationship Executive @ Volvo Group

5 months ago


Ahmedabad Gujarat, India Smart Teachnology Full time

Ensure to follow EVOLVE process.
- Ensure that incoming customer calls are attended within 3 rings.
- Ensure that the customer database is maintained in high order.
- Ensure the up keeping of Executive & Chauffeur lounges.
- Sharing the appointment customer details with front office staffs, drivers & watchman.
- Ensure that service appointments are taken and prepared as per EVOLVE process.
- Ensure that the pick-up and drop-off /courtesy car service is co-ordinated with service reception. Arrange bookings

of replacement and loan vehicles.
- Check TIE for pending QBs during service appointment, if required and appropriately informed to the service

team..
- Ensure that the service invoice is explained to the customer, if PST is unavailable to handle the vehicle handover

to customer.
- Liaise with the company driver(s) for pick-up and drop-off of service for customer vehicles. Ensure the “Pick-up

Card” is correctly documented and signed by the customer
- Ensure that the eligibility for VCSP & ANYTIME WARRANTY are checked during the service appointment process

and appropriately informed to the customer/service team.
- Calling vehicles for pending QBs
- Conducting Exit Interviews with Service customers during delivery of the vehicle.

Post Service Telephone Report Process (20%)
- Ensure that Post Service Telephone calls are made effectively and within 5 working days from the date of delivery

as per the EVOLVE process. Since it has been assigned to a call centre by VCIN, share the details of the

customers whose repair order closed after the workshop visit to the call centre as per the agreed time frame.
- Ensure all Negative feed backs are processed via customer complaint Process.
- Maintain Weekly and Monthly Records of Telephone Reports.
- Prepare weekly and monthly Telephone Reports Summary for Management to discuss and decide the actions.

Pay: ₹22,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person



  • Ahmedabad, Gujarat, India SMART Technologies Full time

    Maintaining the master data regularly - 1. VIN sold by Autobots & 2. VINs sold by other dealers and regularly serviced by Autobots - Monthly basis appointment targets to be set - From due to overdue customers (11 months,12 months, 13 months, 14 months, 15 months and lost customers). - The above appointment targets to be divided in 2 categories - Retain &...


  • Ahmedabad, Gujarat, India Smart Teachnology Full time

    Ensure to follow EVOLVE process. - Ensure that incoming customer calls are attended within 3 rings. - Ensure that the customer database is maintained in high order. - Ensure the up keeping of Executive & Chauffeur lounges. - Sharing the appointment customer details with front office staffs, drivers & watchman. - Ensure that service appointments are taken and...


  • Ahmedabad, Gujarat, India WorkQuest India Full time

    Key Responsibilities:Coordinate customer interactions and workshop processes to ensure seamless service delivery.Collaborate with the Workshop Support function to deliver customer satisfaction and efficient workshop processes.Manage customer bookings, dialogue, and documentation for complete work orders.Administer work orders, including invoicing for...


  • Ahmedabad, Gujarat, India WorkQuest India Full time

    Job Description Overview Key Responsibilities:Customer Booking and Dialogue• Retrieve and document all relevant customer information at first contact• Provide customer and production planning, including price informationWork Order Administration• Manage work order administration, including invoicing for warranty, goodwill, insurance cases, and leasing...


  • Ahmedabad, Gujarat, India WorkQuest India Full time

    Primary Responsibilities: The Customer Workshop Process Expert is responsible for ensuring a smooth and efficient workshop process for our customers. This role involves handling customer bookings and dialogue, retrieving and documenting relevant information, and providing customer and production planning, including price information. Key...


  • Ahmedabad, Gujarat, India Vikram Solutions Full time

    POSITION: Customer Relationship Executive **Responsibilities**: Identifying new Project lead Online Meeting with clients and explaining products Regularly follow up with existing clients Providing Pre-sales and Pro sales support To be able to manage the responsibilities assigned to the job role Energetic, willing to learn and grow Should have excellent...


  • Ahmedabad, Gujarat, India Vikram Solutions Full time

    POSITION: Customer Relationship Executive **Responsibilities**: Identifying new Project lead Online Meeting with clients and explaining products Regularly follow up with existing clients Providing Pre-sales and Pro sales support To be able to manage the responsibilities assigned to the job role Energetic, willing to learn and grow Should have excellent...


  • Ahmedabad, Gujarat, India Vikram Solutions Full time

    POSITION: Customer Relationship Executive **Responsibilities**: Identifying new Project lead Online Meeting with clients and explaining products Regularly follow up with existing clients Providing Pre-sales and Pro sales support To be able to manage the responsibilities assigned to the job role Energetic, willing to learn and grow Should have excellent...


  • Ahmedabad, Gujarat, India Devdort Full time

    Job Description-Executive Presales Designation: Executive-Pre Sales / Customer relationship executive Experience: O to 3 Years Qualification: Graduate in any Discipline Department: Sales & Marketing Future Career Plan Role: Real Estate Sales Consultant Job Location: Ahmedabad, Gujarat Position Overview: The Real Estate Pre-Sales Executive plays a...


  • Ahmedabad, Gujarat, India Group 8a Full time

    **(International - Any graduate or MBA - Require Excellent Communication Location Ahmedabad** **Handling online marketing portal Focus predominantly on the Europe Market and US Market for Sales** **Maintaining customer relationship at international level. Customer Handling, Clients Coordination** **#FRESHERSWELCOME** Pay: ₹25,000.00 - ₹35,000.00 per...


  • Bodakdev, Ahmedabad, Gujarat, India BIOTEXUS ENERGY PVT LTD Full time

    **Job Title**: Customer Relations Executive **Location**: Ahmedabad, Head office **Department**: Sales Department **Reports To**: Sales Manager **Company Overview**: Advance Biofuel (Biotexus Energy Private Limited) is a leading biodiesel plant manufacturer dedicated to producing sustainable biofuels from renewable sources. We pride ourselves on our...


  • Ambawadi, Ahmedabad, Gujarat, India Get Fly Trip Full time

    The Customer Relationship Executive is responsible for building and maintaining strong relationships with clients to enhance customer satisfaction and loyalty. This role involves understanding client needs, providing tailored solutions, and ensuring a seamless customer experience throughout the engagement process. Pay: ₹8,000.00 - ₹10,000.00 per...


  • Ahmedabad, Gujarat, India South United Football Club Full time

    Client Relationship Executive The Client Relationship Executive will play a crucial role in managing and servicing leads, ensuring a seamless experience from initial contact through enrollment and ongoing engagement. This role requires a proactive approach to client interactions, a strong focus on lead conversion, and a commitment to delivering...


  • Ahmedabad, Gujarat, India Straumann Group Full time

    Job SummaryAs a Senior Sales Executive for Straumann Group, you will be responsible for developing profitable relationships with targeted dental practices and the dental community at large. Your primary responsibility will be to meet or exceed Straumann's sales objectives for all products by driving profitable sales growth and maximizing sales revenue within...


  • Gota, Ahmedabad, Gujarat, India Spark99 Full time

    Job Description: We are seeking a proactive and motivated Customer Relationship Executive to manage our CRM activities and enhance our customer engagement. This role is crucial for maintaining strong relationships with our customers and supporting our D2C business growth. **Key Responsibilities**: - Respond promptly to customer inquiries via WhatsApp and...


  • Raipur, Ahmedabad, Gujarat, India Shivali Iconic Trends Pvt Ltd Full time

    As a **Customer Relationship Executive**, you will be the face of our company, ensuring exceptional service and satisfaction for our valued clients. Your role involves handling inquiries, resolving complaints, and maintaining positive relationships with customers. Join our team and contribute to our commitment to excellence in customer...


  • Ahmedabad, Gujarat, India Svitch Energy Pvt. Ltd. Full time

    Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the organization to plan strategically. - Expanding the...


  • Ahmedabad, India V-Xpress Full time

    This is a full-time on-site role for a Customer Relationship Executive. The Customer Relationship Executive will be responsible for managing business relationships and interactions with customers, maintaining customer satisfaction levels, providing excellent customer service, and addressing customer concerns and complaints. The role also involves client...


  • Prahlad Nagar, Ahmedabad, Gujarat, India RAS MEDIA AND ENTERTAINMENT PVT LTD Full time

    We are looking for an earnest relationship executive to initiate and nurture steady, mutually beneficial relationships with our clients. As a relationship executive, you should maintain contact with clients, work to understand their needs, and then advise them on which of our offerings could best support their objectives. You should also make use of CRM...


  • Ahmedabad, India Luna Technologies Private Limited Full time

    **Urgently opening for position of Customer Relationship Executive for reputed company in India** **Position**:CRE (Customer Relationship Executive)** **Job Location**: Ahmedabad **Salary**:Depends on interview**Skills Required**: Experience: 1 Yrs. experience in relevant profile & Industry **Skills**: - Responding to Customer Inquiries - Problem...