Sf Admin

2 weeks ago

Chennai, India IDP Education Ltd Full time

**About Us**:

- An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._
- We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations._
- As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in Southeast Asia._
- We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives - not only of our customers, but their wider communities._
- By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success._

**Position Purpose**
**This position will support IDPs HCM enterprise configure, manage any issues on the SAP SuccessFactors & its integrated platform. Ownership of Incident and problem management relating to the underlying Human resource management end-to-end integrated platform would be required along with monitoring data flows through telemetry tools and make the system seamless by adopting global standardization for our global people experience teams.**

**Responsibilities**:

- Act as Multidisciplinary member for configuring, administration of support on SuccessFactors and Integrations
- Ability to translate business processes with workflows, validation rules and process builder into configuration
- Design and create customized reports and dashboards that drive informed business decisions.
- Provide daily administration and support on database including but not limited to managing user setup, profiles and roles, customization of objects, fields, record types etc.
- Perform regular ETL - data uploads/exercises, data maintenance & cleaning activities.
- Assist and support major and minor release for IDP, including release cycle testing, end user feature.
- Collaborate with the Solution Engineers, Administrator & Developers, cross-functional team including BA’s, Product owners across IDP’s integrated landscape
- Level 2/3 critical incident management, problem & change management, and maintaining the upkeep of technical records and documentation.
- Provides off hours (on-call) support as it relates to IT functional area.
- Liaison with Third party vendors, partners and suppliers including SAP & Deloitte

**Requirements**:

- Bachelor’s degree or relevant professional engineering qualification with major in information technology computer science, information science, computer systems analysis, or a related field.
- 4+ years of professional experience with minimum 2 years of experience in Successfactors
- Hands on experience in EC with Time-off and Position Management.
- Hands on experience in MDF Objects, Rules, and Workflows.
- Hands on experience translating client business rules to technical business requirements.
- Experience with data migration and data upload activities.
- Experience with upgrades/Release management in SuccessFactors
- Experience in Ad-hoc and Canvas reporting.
- Experience in Talent modules such as LMS, Performance and Goal Management.
- Experience with system configuration, testing and support.
- Able to work independently and with others; self-directed; take initiative to solve problems and overcome roadblocks. Results-oriented.
- Experience defining, implementing, and supporting business processes.
- Experience with gap analysis and strategic roadmap/blueprint development Soft Skills.
- Excellent analytical and problem-solving skills.
- Have excellent written and verbal communication skills in English, influencing and customer management skills.

Desirable Requirements:

- Exposure to SAP Compensation, Qualtrics is advantageous.
- Successfactors certification is a plus.

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