Customer Care Executive
5 months ago
Responsibilities
- Answer calls from customers in need of assistance
- Place calls to Car Workshops and introduce the Auto Aid solution
- Follow procedure to input data into the admin portal
- Track progress of ongoing service requests
- Communicate any problems, questions or concerns to supervisory staff
- Communicate respectfully and politely with customers & partners at all times
Skills Set
- Proficiency in at least 2 Indian languages is a must.
- Basic MS Excel skills
- Strong attention to detail
- Positive attitude to serve customer well
- Excellent phone manner and articulation
- Flexible working in shifts (ability to work in night shift - good to have)
Expected Benefits
- Work in a high-performance environment as part of a fast growing company
- Compensation as per Industry standard
**Salary**: ₹8,580.94 - ₹21,145.78 per month
**Benefits**:
- Paid sick time
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- Telugu (preferred)
**Speak with the employer**
+91 9512274477
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