Call Center Executive

1 week ago

Pune, India Jivika Healthcare Full time

**Call Center Executive**

**Experience**:2 -5 years

**Employment Type**:Full time, Permanent **(Work From Office)**

**Location**:Baner, Pune

**Qualifying Criteria**:

- Should have prior experience in healthcaredomain in BPO’s or KPO’s
- High level of proficiency in MS excel, MS Word and Detailed knowledge of call centre management tools
- Should have team handling and training experience
- Excellent communication skills in English and Marathi

**Who Do We Look For?**
- Establish Call Centre Best Practices
- Reporting and data analysis using existing Software data
- QC audit reports on a daily basis
- Develop process based Modules for training and management
- Evaluating the current process and suggesting changes in the software for better call handling
- Constantly updating and revising the CCE scripts for calls as per indicated changes from the division
- Define protocols for patient complaint resolution and monitor closely
- Help IT department in making / identifying software to monitor trend analysis of patient complaints
- Answer incoming calls from customers
- Assist customers with requests for information, complaints, making appointments, and resolving issues
- Manage inbound and/or outbound calls
- respond to escalations
- Handle customer engagement
- Identify customer needs, answer questions and solve problems

About Jivika Healthcare

Headquartered in Pune, Maharashtra, Jivika has a dedicated team operating from 6 states within India - Maharashtra, Tamil Nadu, Karnataka, Jharkhand, and Meghalaya. Social
Impact Driven Enterprise - Jivika introduced its 1st service innovation VaccineOnWheels in
2019 - India’s 1st Doctor based Mobile Vaccination Clinic followed by two innovations:
ChemoAtHome & HealthcareOnWheels.

Transforming India’s Healthcare Ecosystem

Our Founder - Jignesh Patel’s vision is to take healthcare services near the community by building an affordable, equitable, and quality mobile healthcare ecosystem for the under
- served within urban and rural India. Our mission is to serve 25 million by 2025.

**Salary**: Up to ₹250,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of work experience do you have with Sales?
- Have you onboarded the Oncology Doctors and Hospitals?

**Experience**:

- total work: 7 years (required)

**Speak with the employer**
+91 8408984781

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