Tele Sales Executive
2 months ago
**QNA Marcom** is a niche performance marketing and communications agency for technology vendors, distributors, and solution providers. We specialize in corporate event activities, SEO, and lead generation, as well as digital and content marketing. We maintain the highest work standards in all our endeavors, ensuring that your business will withstand the test of time. We deeply care about your business, which is why we work with you to achieve the best results.
- Identify customer needs and help customers use specific features
- Resolve customer issues and complaints efficiently while maintaining a positive attitude.
- Provide product information and assistance, guiding customers through troubleshooting processes.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with team members and other departments to ensure customer satisfaction and resolve escalated issues.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficient in using customer service software and CRM tools.
**Key Skills**
- **Strong Communication Skills**: Clear, confident, and effective verbal communication is essential.
- **Customer Service Orientation**: Ability to handle queries, objections, and complaints with a customer-focused approach.
- **Persuasiveness**: Strong negotiation and influencing skills to convert leads or sales.
- **Patience and Resilience**: Capable of handling rejections and difficult customers without losing composure.
- **Active Listening**: Ability to understand customer needs and respond appropriately.
- **Target-Driven Attitude**: Motivation to meet or exceed sales or call quotas.
- **Product Knowledge**: A good understanding of the product or service being offered.
- **Time Management**: Efficiently managing call time and follow-ups.
- **Adaptability**: Flexibility to work in a fast-paced, changing environment.
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
- Sales: 1 year (required)
**Language**:
- English (required)
**Location**:
- Kalkaji, Delhi, Delhi (required)
Work Location: In person
Application Deadline: 03/11/2024
Expected Start Date: 03/11/2024
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