![ESP Global Services](https://media.trabajo.org/img/noimg.jpg)
Campus Resource Coordinator India Pune New
4 weeks ago
2-3 years of hands-on experience with administration skills.
- 2-3 years of experience in IT support.
- Strong Communication skills.
**About the Job**:
Responsible for the allocation, scheduling and coordination of desktop ESP and partner Engineers. Provide support and assistance to the Service Delivery Managers across a designated area covering various customer accounts to ensure customer sites/contracts always have the agreed resource in place.
**What will you do?**
- Co-ordinate the provision of onsite Desktop Engineer teams across a designated area.
- Undertake the scheduling management of the desktop remote teams utilizing systems, including Excel and/or the workforce management tool.
- Scheduling Desktop Engineers to ensure sufficient resources are always available, including all planned and emergency absences.
- Working with Local Service Providers (suppliers) along with key stakeholders to ensure performance backfill Engineer requirements as per contract agreements.
- Ensure that contract-specific tasks, including projects and those tasks out of scope, can be either fully staffed, partially staffed, or not fulfilled internally by the ESP Desktop Engineers.
- Manage alongside key stakeholders’ escalations and problems that impact on business-as-usual operations and customer expectations and contracts.
- Act as a point of contact for the onsite Desktop Engineers to advise on administrative/procedural/system-related queries and in addition help to facilitate the resolution of any matters that require input from other departments.
- Support Internal ESP systems to business standards.
- Support partner invoices in conjunction with the Service Delivery Managers and expense claims with Head of Desktop Services to ensure the accuracy of billed vs. actual costs incurred.
- Work closely with the assigned Service Delivery Managers and wider delivery team for key accounts in area including producing reporting to show coverage of specific sites.
- Review account-specific statistics to identify and drive service improvements and quality.
- Provide regular reports in conjunction with regional and customer services.
- Attend Service Reviews for both Customer and Internal business stakeholders.
- Applies independent judgment to solve systematic problems.
- Ensure team members are well-informed about desktop policies, procedures, and resource availability.
**What will you bring to ESP?**
- Excellent verbal and written communication skills (English)
- Proven record in customer service and administrative experience for role holder to perform fully and effectively in the role.
- High level of proficiency using IT systems preferably workforce management systems
- Ability to manage time-sensitive matters and resolve issues through to completion.
- ITIL Foundation (preferred)
- Able to build close and productive working relationships, including the ability to influence others.
- Desire to increase knowledge on the commercial aspects of Service Management
- Process driven with the ability to be innovative.
- Self-motivated with a willingness to learn and adapt to any new change or situation.
- Analytical and methodical in the approach to problem-solving
- Able to quickly digest data, analyze issues, devise, and execute action plans as appropriate.
**If you are.**
Motivated to develop your career in IT Airport group, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.
**What we will offer**:
**Personal & Professional Development**
**Diversity, Inclusion & Belonging**
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.
**Salary**: We offer a competitive range based upon suitability or experience.
**Benefits**:
- Pension
- Medical Insurance
**Who are we**:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.
Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT ha
-
Campus Resource Coordinator India Pune New
1 week ago
Pune, Maharashtra, India ESP Global Services Full time2-3 years of hands-on experience with administration skills. 23 years of experience in IT support. Strong Communication skills.About the Job:Responsible for the allocation, scheduling and coordination of desktop ESP and partner Engineers. Provide support and assistance to the Service Delivery Managers across a designated area covering various customer...
-
Campus Resource Coordinator India Pune new
6 days ago
Pune, India ESP Global Services Full time31st May, 2024About the Job:Responsible for the allocation, scheduling and coordination of desktop ESP and partner Engineers. Provide support and assistance to the Service Delivery Managers across a designated area covering various customer accounts to ensure customer sites/contracts always have the agreed resource in place.What will you do?Co-ordinate the...
-
Campus Resource Coordinator India Pune new
4 weeks ago
pune, India ESP Global Services Full time31st May, 2024 About the Job: Responsible for the allocation, scheduling and coordination of desktop ESP and partner Engineers. Provide support and assistance to the Service Delivery Managers across a designated area covering various customer accounts to ensure customer sites/contracts always have the agreed resource in place. What will you do?...
-
Campus Resource Coordinator India Pune new
1 week ago
Pune, Maharashtra, India ESP Global Services Full time31st May, 2024 About the Job: Responsible for the allocation, scheduling and coordination of desktop ESP and partner Engineers. Provide support and assistance to the Service Delivery Managers across a designated area covering various customer accounts to ensure customer sites/contracts always have the agreed resource in place. What will you do? ...
-
Campus Resource Coordinator India Pune new
3 weeks ago
pune, India ESP Global Services Full time31st May, 2024 About the Job: Responsible for the allocation, scheduling and coordination of desktop ESP and partner Engineers. Provide support and assistance to the Service Delivery Managers across a designated area covering various customer accounts to ensure customer sites/contracts always have the agreed resource in place. What will you do?...
-
Campus Coordinator
2 weeks ago
Pune, India Jaro Education Full time**Job Summary**:The Campus Coordinator at Jaro Education is likely to be responsible for coordinating various activities and functions related to the educational programs offered by the institution. This role may involve interacting with students, faculty, and administrative staff to ensure the smooth operation of campus activities. **Key...
-
Resourcing Coordinator
3 weeks ago
Pune, Maharashtra, India Quess IT Staffing Full time**About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...
-
Campus Incharge
1 week ago
Manjri, Pune, Maharashtra, India Orchids The International School Full time**ORCHIDS THE INTERNATIONAL SCHOOL IS HIRING!** **Location: Manjri, Pune** **Roles and Responsibilities: Campus Incharge** CIC is responsible for the securities and Safety of the premises, house-keeping and Ancillary Staff and Vendors. - Creating and implementing campus security. - Maintain Cleanliness and Security of campus - Guiding housekeeping...
-
Campus Incharge
5 days ago
Manjri, Pune, Maharashtra, India Orchids The International School Full time**ORCHIDS THE INTERNATIONAL SCHOOL IS HIRING!** **Location: Manjri, Pune** **Roles and Responsibilities: Campus Incharge** CIC is responsible for the securities and Safety of the premises, house-keeping and Ancillary Staff and Vendors. - Creating and implementing campus security. - Maintain Cleanliness and Security of campus - Guiding housekeeping...
-
Campus Incharge
4 days ago
Wadgaon Sheri, Pune, Maharashtra, India Orchids The International School Full timeRoles and Responsibilities: Campus Incharge CIC is responsible for the securities and Safety of the premises, house-keeping and Ancillary Staff and Vendors. - Creating and implementing campus security. - Maintain Cleanliness and Security of campus - Guiding housekeeping staff. - Listing the duties. - Vendor Management. - Building maintenance related...
-
Campus Incharge
2 weeks ago
Manjri, Pune, Maharashtra, India Orchids The International School Full time**ORCHIDS THE INTERNATIONAL SCHOOL IS HIRING!** **Location: Manjri, Pune** **Roles and Responsibilities: Campus Incharge** CIC is responsible for the securities and Safety of the premises, house-keeping and Ancillary Staff and Vendors. - Creating and implementing campus security. - Maintain Cleanliness and Security of campus - Guiding housekeeping...
-
Project Coordinator
3 weeks ago
Pune, Maharashtra, India Unbox Robotics Full timeFULL-TIME PUNE **Project Coordinator at Unbox Robotics** **About Unbox Robotics** We at Unbox Robotics are revolutionising warehouses and distribution centres by building the world's most compact, powerful, and flexible mobile robotics systems for the new age of warehousing. Our product is the World's 1st of its kind AI-powered parcel sorting robotic...
-
Intern - Campus Recruiter
2 months ago
Pune, Maharashtra, India Philips Full time**Job Title**: Intern - Campus Recruiter **Job title**: Intern - Campus Recruite **Your role**: **ampus Outreach**: - Collaborate with university career services to establish and maintain relationships with key contacts. - Attend career fairs, information sessions, and networking events to promote the company's internship opportunities. **Internship...
-
Campus Ambassador
6 days ago
Pune, Maharashtra, India Teachnook EdTech Full time**We are excited to invite you to join our Campus Ambassador Program at Teachnook. As a Campus Ambassador, you will be a key representative of our company on your College campus, promoting our mission of providing quality education to students through our innovative online platform.** **Benefits**: **1. Stipend Up to 21,000/- per month (Based on...
-
Academic Coordinator
2 months ago
Pune, India ISMS Pune Full timeWe are hiring for the post of "Academic Coordinator/Program Coordinator". Below are the details: About the Institution: The ISMS Group of Institutions is a modern, strong, sustainable, and student-centric institution, located at Ambegaon BK, 411041. ISMS Pune is accredited by Edexcel, the UK's largest awarding body and one of Pearson's leading brand names...
-
Resourcing Intern
2 weeks ago
Pune, Maharashtra, India Tetra Pak Full timeAt Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: We are looking for a HR Intern, available for full time internship for...
-
Back Office Coordinator at DANA INDIA
3 months ago
Pune, India Dana India Full timeJob Requirements Job Title: Back Office Coordinator at DANA INDIA PRIVATE LIMITED, Swar Gate, Pune, MaharashtraCompany Name: DANA INDIA PRIVATE LIMITEDLocation: Swar Gate, Pune, MaharashtraSalary: â¹18,000 - â¹24,000 per monthQualification: 12th Standard / PUCJob Description:Are you organized, detail-oriented, and ready to kickstart your career in a...
-
Back Office Coordinator at DANA INDIA
4 weeks ago
Pune, India Dana India Full timeJob Requirements Job Title: Back Office Coordinator at DANA INDIA PRIVATE LIMITED, Swar Gate, Pune, MaharashtraCompany Name: DANA INDIA PRIVATE LIMITEDLocation: Swar Gate, Pune, MaharashtraSalary: â¹18,000 - â¹24,000 per monthQualification: 12th Standard / PUCJob Description:Are you organized, detail-oriented, and ready to kickstart your career in a...
-
Iim Campus Freshers
2 months ago
Pune, Maharashtra, India systems plus Full time**Location: Pune** **Employment Type: full-time** **Designation: IIM Campus Freshers** **Job Details**:
-
People Training Coordinator India Pune
4 days ago
Pune, India Sistema.bio Full time**People Training Coordinator **| India **| **Pune** **Sistema.bio, creating value from waste.** **Sistema.bio believes that the transition to renewable energy, reduction of global greenhouse gas emissions and adoption of regenerative farming are critical to ensure a thriving world for today and for generations to come.** **We advocate for a world in...