Operations Associate- International Chat

2 weeks ago


Pune, India Allstate Insurance Company Full time

**Date Opened**:Nov 16, 2023

**Location**: Pune, Maharashtra, IN

**Company**:Allstate Insurance Company

Allstate Insurance has an exciting opportunity for Operations Associate
- Chat Process

Allstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team Our focus on creating extraordinary customer experiences, establishing connections through technology, and using continuous improvement is transforming how we settle insurance claims. Unexpected events are often unnerving. So, it takes someone special to put the pieces back together for our customers.

This is the opportunity you've been looking for to truly impact someone's life Start your claims professional career today as an Operations Associate and be part of our dynamic team

**Job Qualifications**:
You're a great match for this role if you:

- Education
- Graduation is mandatory ( Commerce Graduates only)
- Experience Criteria: 6 months to 3 years
- Are known for clear and professional communication - both written and verbal
- Are organized and able to multi-task in a fast-paced environment
- Are flexible to work in 24/7 Shifts and Split offs.

**Responsibilities**:
Handle incoming customer inquiries and issues via chat and make outbound calls as required in 24/7 environment

Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.

Identifying customer needs and assisting customers in various emergency situations along with effective multitasking abilities

Maintain a professional and empathetic tone while addressing customer concerns on chats to ensure customer resolution and satisfaction.

Utilize established guidelines and resources to resolve customer issues promptly and effectively. Document customer interactions, details, and resolutions accurately in the designated system.

Collaborate with team members and cross-functional departments to escalate and resolve complex issues.

**Primary Skills**:
Excellent verbal and written communication skills including the ability to maintain a courteous and professional demeanor with customers and with fellow employees

Willingness to work in a dynamic 24/7 environment with rotational shifts & rotational week offs Ability to prioritize, multitask and work independently

Problem solving skills and the desire to help customer Strong time management skills

**We Offer**:

- Competitive salary
- Medical coverage
- A culture of learning where you can expect to develop foundational skills for the future
- Opportunities for both personal and professional development
- Leadership teams that are communicative and engaged
- Impactful work by serving customers and the community in times of need
- Recognition and advancement opportunities

**Good Work. Good Life. Good Hands.



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