Customer Service Associate

3 weeks ago


Pune, India ARA Resources Full time

Pune, Maharashtra, India

**Job Description**:
**About The Company**:
ARA’s client is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO), and Infrastructure services globally through a combination of technology know-how, domain, and process expertise. The accolades it has been garnering can be attributed to their undeterred focus on delivering quality solutions across verticals that meet the challenging requirements of their esteemed customers. They have also been ranked 29 of the 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

**Key Responsibilities**:
**Responsibilities**:

- Processing tasks assigned as per defined process SLA and providing resolutions within the timelines.
- Meeting individual KRAs through productivity, accuracy, product knowledge, and schedule adherence
- Understanding client requirement and resolving queries through chats.
- Adhering to company compliances and policies

**Skills Required**:

- Fluent and Good / Great command on 'Written" and spoken English
- Relevant experience of having worked in an international contact center with 18 months
- Versant score 0f 60 + at hiring stage
- Typing speed of 35- 40 wpm with accuracy of 93% +
- Weekend + 24 / 7 shift model + split weekly off working module
- Should be able to deliver 8 hours of productive login hours daily with 3 chat concurrency
- Good Analytical, logical, and reasoning skills is a must
- Must have basic skills with the usage of MS word and MS excel
- Must be able to handle stress and work under pressure of SLAs

**Pre-requisites**:
**Qualifications & Experience**:

- Any Graduate

**Required Skills**:
Educational Qualification

Any Graduate

Mar 17, 2023

**Pay Rate**

400000 - 520000 INR Per Annum

1 - 2 Years Exp.

10 Vacancies



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