Customer Care Executive

3 weeks ago

Gurgaon, India STEMZ HEALTHCARE Full time

**About Organization**:
**STEMZ HEALTHCARE**

STEMZ is a multinational group headquartered in the Netherlands offering state-of-the-art healthcare services globally. We are one of the fastest-growing healthcare companies in Southeast Asia.

The group was founded in 2015 to provide a range of services including Visa Medical Services, Medical Tourism, and Travel Vaccinations with the help of integrated systems equipped with advanced technology.

Stemz is backed by a team of vibrant professionals who are working together toward the growth of the company. We welcome you to take the next leap in your career and learn with Stemz.

**Role and Responsibilities**:
**Primary Responsibility**:
Customer service executive works with an objective of delivering outstanding customer support and developing customer relationships. The person will act as a bridge between STEMZ and the applicants/customers while working in coordination with all cross functional teams to drive repeat customers where applicable and help organizations meet its long-term goals. He/she will act as a contact point for all call center related concerns and should also be able to act proactively to ensure smooth team operations and effective collaboration.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries, questions, and concerns
- Communicating with customers through various approved channels.
- Acknowledging and resolving customer complaints.
- In depth knowledge and understanding of STEMZ processes to be able to handle applicant queries efficiently
- Keeping records of customer interactions, transactions, comments, and complaints on the prescribed formats and record keeping portals.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.

**Targets**:

- Manifest target fulfilment i.e. 95%
- Fast response rate of complaint resolution
- Achieve Customer Service metrics
- **MIS reports **- Collect the data and information from the applicant and share with Spocs by EOD, weekly etc

**Qualifications, Experience & Education Requirements**:

- Bachelor or above degree, major in Business Management or related discipline
- Well versed in call centre related regulations
- High degree of proficiency in MS Office functions is a must
- Must have experience in a BPO environment (minimum 01 year)

**Office Address**: Stemz Healthcare, Emaar Digital Greens, Tower B, 1st Floor, Sector 61, Gofl Course Extension Road, Gurgaon

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Gurugram - 122011, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- relevant work: 1 year (required)

**Language**:

- Bengali (required)

**Speak with the employer**
+91 8795900001

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