Customer Relation Officer

2 weeks ago


Ahmedabad, India Cosmos Manpower Full time

Gender

Both

Experience

1 - 5 Years

Location

AHMEDABAD

Salary

Rs. 15 - 20 Thousands INR

Key Skill

Retail, Sales

Qualification

MARKETING

Industry

Fashion, Apparel, Accessories Retail

Job Function

Sales/ BD

Role

Customer Relation Officer

**Job Description**:
Job Description: Customer Relation Officer Job Description Job Role
Customer Relation Officer Function
Sales Reporting to
Business Associate /
Store Manager Business
Watches & Jewellery
Job Details
To achieve the sales targets by engaging with the customers, explaining the offerings from the brand, assists them in choosing the desired product and completing the sales transaction External Interfaces Internal Interfaces
- Key customers
- Business Associate
- VM team
- Merchandising team
- Support teams Job Requirements Education

School, 10th, PUC Relevant Experience
Fresher or 2-3 years experienced Behavioural Skills
- Customer Centricity
- Delivers Results
- Build Effective Teams Knowledge
- Sales/ retail experience

Process Contributions Process Contribution Process Outcome Performance Measure Sales: Product Sales
1. Receive and engage with the customer to understand the customer’s requirement
2. Introduce the various product offering to the customers and facilitate customer buying decision
3. Prepare the estimate of the products selected and completing the sales transaction
4. Achieve category wise sales target for the allocated section
5. Assist the customer in a sales return or repair work
? Store operating policy
? Increase in customer satisfaction score
? Increase in revenue Sales: Retail Operations: Store Management
1. Adhere to the standard operating procedures in the store
2. Adhere to cost savings practices undertaken in the store
3. Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment
4. Ensure proper and attractive display of the products at the appropriate counter
5. Transfer the stock to the locker at the close of the day
6. Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft
7. Monitor the dead stock and liaison with the store manager to minimise the same
? Store management
? Adherence to policies

should not act or refrain from acting on the basis of any content included in the documents without seeking professional advice.
Page 2 of 2
8. Provide support to the marketing team and VM team in ensuring the compliance of the store and improve footfall
9. Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes Sales: Retail Operations: Feed management
1. Collate and relay customer feed to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings
? Feed mechanism
? Increase in customer satisfaction score Retail operations: Field sales operations management: Customer complaint resolution
1. Manage customer queries and complaints as per the company guidelines
? Complaint resolution policy
? Customer satisfaction scores

Company Detail

**Admore**:



  • ahmedabad, India Welspun Transformation Services Limited Full time

    Position: AGM/DGM Customer RelationsLocation : AhmedabadExperience - 10- 15 YearsFemale candidates are preferred for this roleOverview:As a Customer Relationship Head (CRM), you will be responsible for developing and maintaining strong relationships with customers to ensure their satisfaction and loyalty. You will act as the primary point of contact for...


  • Ahmedabad, India Prathama Blood Centre Full time

    Public Relation Officer Edu Qualification: MBA - Healthcare Management Work Experience: 0 to 1 year Schedule: - Rotational shift **Speak with the employer** +91 9924408603


  • ahmedabad, India Welspun Transformation Services Limited Full time

    Position: AGM/DGM Customer Relations Location : Ahmedabad Experience - 10- 15 Years Female candidates are preferred for this role Overview: As a Customer Relationship Head (CRM), you will be responsible for developing and maintaining strong relationships with customers to ensure their satisfaction and loyalty. You will act as the primary point of...


  • Ahmedabad, India Welspun Transformation Services Limited Full time

    Position: AGM/DGM Customer RelationsLocation: AhmedabadExperience - 10- 15 YearsFemale candidates are preferred for this role Overview:As a Customer Relationship Head (CRM), you will be responsible for developing and maintaining strong relationships with customers to ensure their satisfaction and loyalty. You will act as the primary point of contact for...


  • Ahmedabad, India Welspun Transformation Services Limited Full time

    Position: AGM/DGM Customer RelationsLocation: AhmedabadExperience - 10- 15 YearsFemale candidates are preferred for this role Overview:As a Customer Relationship Head (CRM), you will be responsible for developing and maintaining strong relationships with customers to ensure their satisfaction and loyalty. You will act as the primary point of contact for...


  • Ahmedabad, India Welspun Transformation Services Limited Full time

    Position: AGM/DGM Customer RelationsLocation : AhmedabadExperience- 10- 15 YearsFemale candidates are preferred for this roleOverview:As a Customer Relationship Head (CRM), you will be responsible for developing and maintaining strong relationships with customers to ensure their satisfaction and loyalty. You will act as the primary point of contact for...


  • Ahmedabad, India Orion Healthcare Solution Full time

    We are hiring for Public Relation Officer for our hospital based in Ahmedabad,Gujarat. Experience -1 to 3 years In house work. Timings : 10 to 7 Male female any Those who are interested can reach us at 8758034095,7863825886 **Job Types**: Full-time, Regular / Permanent Schedule: - Day shift **Speak with the employer** +91 7863825887


  • Ahmedabad, India Client by Synergy Resource Solutions Full time

    Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm. Our Client company is Franchise Owner of Well Reputed Jewellery Brand require Greeter for their Stores located at Ahmedabad Please find Job details: **Position **:Customer Relations Executive **Experience **:1 to 2 years **Qualification **:any **Salary**: 15000 to...


  • Ahmedabad, India Arvind SmartSpaces Full time

    **Qualification**: Any Degree /Diploma in Hotel or Hospitality Management **Experience**: Upto 3 Years **Location**: Ahmedabad, Gujarat **Designation**: Executive - Guest Relations Experience : Upto 3 Years **Qualification**: Any Degree /Diploma in Hotel or Hospitality Management **Department**: Sales & Marketing **Reporting To**: Chief Sales Officer...


  • Ahmedabad, India AllEvents Informations Full time

    **Responsibilities**: - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Planning the training and standardization of service delivery. - Conducting quality assurance surveys with customers and providing feedback to the staff. - Possessing excellent product knowledge to enhance customer support. -...


  • Ahmedabad, India Mokutan Technologies Ltd Full time

    Job Title: Sales and Customer Relations Assistant Company Description: We are a dynamic and growing software development agency, passionate about the digital world and committed to creating innovative and high-quality software solutions. We believe that with our technical expertise and creative approach, we can enable businesses to reach their fullest...


  • Ambli, Ahmedabad, Gujarat, India Kaizen Executive Search Pvt Ltd Full time

    Executive - Public Relation. - Maintain good relations with the Corporate, Municipal Corporations, State Government Departments i.e Senior Govt Officials, Sr. Grade Holders, stockholders and collaborators. - Establishing a proper two-way understanding for the Clients, company and investors. - Understanding the relation account managers for coordination and...


  • ahmedabad, India White Force Full time

    Job Description: Responsibilities:· Communicate effectively with clients and internal teams.· Handle customer complaints and provide appropriate solutions.· Gather and analyze customer feedback to improve services.· Coordinate and schedule work assignments for technicians.· Maintain accurate records and documentation.Requirements:· Any...


  • Ahmedabad, India Adhaan Solution Pvt. Ltd. Full time

    Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain...


  • Ahmedabad, India QWEEN NETWORK LLP Full time

    **GRE/ Hostess - Job Description** **Responsibilities** - Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and...


  • Ahmedabad, India Welspun Transformation Services Limited Full time

    Guest Relations specialist serves as the face of the organization, providing exceptional customer service, administrative support, and maintaining a professional and welcoming atmosphere in the front office area. Reception Duties:• Greet and welcome visitors, clients, and employees in a friendly and professional manner.• Handle the logistics, travel...


  • Ahmedabad, India Welspun Transformation Services Limited Full time

    Guest Relations specialist serves as the face of the organization, providing exceptional customer service, administrative support, and maintaining a professional and welcoming atmosphere in the front office area. Reception Duties:• Greet and welcome visitors, clients, and employees in a friendly and professional manner.• Handle the logistics, travel...


  • Ahmedabad, India Welspun Transformation Services Limited Full time

    Guest Relations specialist serves as the face of the organization, providing exceptional customer service, administrative support, and maintaining a professional and welcoming atmosphere in the front office area. Reception Duties: • Greet and welcome visitors, clients, and employees in a friendly and professional manner. • Handle the logistics, travel...


  • Ahmedabad, India Quantean Full time

    Getting orders for various service related work, Taking appointment with new and existing client and fixing the meet, Taking orders on the base of requirements, Preparation of quotations with help of manager and office staff, Explain the work and giving quote and getting orders confirmed from Client, Arrangements of work and finishing it up, Client...


  • Ahmedabad, India Sal Hospital Full time

    Responding to requests for information release or press conference from the media or designating a spokesperson or source of information. - Establishing and maintaining relationships with consumer, community, employee, and public interest groups. - Writing press releases and other media communications to promote clients. - Planning or directing the...