Customer Service Representative
3 days ago
**Your responsibilities include, but are not limited to**:
- Maintaining customer contact for all conversations escalated.
- Ensuring high standards of tone and language in all written and verbal communications to customers and internal stakeholders.
- Acting as an ambassador for Laundryheap, using knowledge of the organization / our offerings to promote Laundryheap positively at any given opportunity.
- Liaising with all stakeholders to resolve customer complaints in the most efficient and effective manner, referring issues using correct escalation procedures.
- Creating invoices through the online ordering system.
- Achieving relevant KPIs that allow us to drive business results and improve the overall customer experience.
- Planning, prioritizing and maintaining a busy workload efficiently, whilst ensuring excellent customer satisfaction is maintained throughout the year.
- Working closely with account managers to ensure the customers needs are exceeded and feedback is communicated to all stakeholders.
**Job Types**: Full-time, Fresher
**Salary**: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Hubli City, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- Hindi (preferred)
- Tamil (required)
- Kannada (preferred)
**Speak with the employer**
+91 8553710654
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